Just reading the horror stories at the @MichaelBuble concert last night. We were there. Traffic chaos caused by @senbla & @AXS_UK that spoilt what should have been a memorable evening with Golden tickets. Do we get a refund @TicketmasterUK or is it the small claims court?
To anybody who helped this to happen, thank YOU from myself and @thecommsman 🙏
... And if you haven't yet (and wld like a good read, while helping send an indigenous aussie to Uni) visit nimblicitybook.com! x
Oh @British_Airways..shocking checkin and lounge experience at @Gatwick_Airport I know the South Terminal is temporary, but really? For Club World pax? Long, long queues and No.1 lounge is REALLY bad.
I need your help today! Pass the word on that the book that I have written with @NicholasHWright is out today and we would LOVE it if everyone invested 99p/cents for the eBook that is available on on Amazon.
"Most people do not listen with the intent to understand; they listen with the intent to reply" ~ @StephenRCovey
Learn the laws - #Nimblicity launches 31 Jan
Omg...90 minutes and still listening to @virginatlantic annoying hold music. When will COVID stop being an excuse for poor customer service and airlines start getting get their act together for customers to book flights???
I've now been on hold listening to the BA music and insincere apologies for an hour. I wonder when @British_Airways will ever answer the phone? For any other ex-BA employees out there...this reminds me of being on hold for Staff Travel in the 1980s!
Given the state of the airline industry right now, you would think that @British_Airways would respond to customers a bit quicker than they are. I don't want to resolve my problem by twitter, I just want to talk to someone!
Join me and my colleague, Simon Elliott, for a FREE 60-min chat tomorrow at 1pm on how to reboot your internal communications. eventbrite.co.uk/e/how-to-re…
3/3 #henleypartnership and that 80% said that productivity had improved or stayed the same. Incredible really in unprecedented times. So we are seeing that leadership communication does influence trust and impact productivity.