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Mary Jane Copps @thephoneladyca

Teaching business to embrace the power of conversations for building relationships & inspiring growth. #InspireConversation #sales #entrepreneur #startup

Joined March 2010
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Mary Jane Copps@thephoneladyca
26 Jan 2023
Consistent results come from creating and following a sales process. Download this ebook and immediately start solving your sales challenges. lttr.ai/7ZGD #SalesTips #InspireConversation
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NEW: We have to keep showing up by using a follow-up process and cadence that supports our belief in our worth, and our desire to work with a sales prospect. Find out more ▸ lttr.ai/ANCmg #SalesTips #InspireConversation
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Throughout my 17 years as The Phone Lady, I’ve preached the value of consistent follow-up. We do the work of listening to our clients and creating proposals or quotes in a timely manner... Read more 👉 lttr.ai/ALZoH #SalesProcess #InspireConversation
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👂 Listening is an art. It's not just about hearing words; it's about understanding emotions, questions, and ideas behind those words. In a great conversation, your full focus is on the other person. Read more 👉 lttr.ai/ALPe4 #EffectiveCommunication
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A Single Word Can Change Everything: Tired of long lists of New Year resolutions? Try something new! Learn how 'STRENGTH' helped me in 2023 and why 'FOCUS' is my word for 2024. lttr.ai/AMFQZ #OneWord #InspireConversation
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New in sales? This is a post that will resonate. Tegan Samija shares her experiences working with me and developing her sales process. Find out more ▸ lttr.ai/AMCYt #SalesSkills #SalesProcess #InspireConversation

Adventures in Sales: Getting Started as a 28-Year-Old Sales Newbie • The Phone Lady

I’m pleased to introduce you to Tegan Samija. With a series of posts, she’s going to share with us, in real-time, how she navigates learning to sell … everything from picking up the phone, speaking...

thephonelady.com
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Who says you can't turn a bad mood around? Turning a 'worst call' into a team meeting. 📞 Every call is a chance to connect. Find out more ▸ lttr.ai/ALZnR #SalesSkills #InspireConversation
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NEW: Why complicate resolutions when one word is enough? From 'STRENGTH' to 'FOCUS', see how I'm making a big impact with a simple approach. What's your word for 2024? Find out more ▸ lttr.ai/AMSdw #OneWord #InspireConversation

One Word for 2024 • The Phone Lady

Discover the power of choosing 'One Word' to guide your year. Learn about this transformative practice, its history, and how it can shape your priorities and actions. Join the discussion and share...

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When we own a business or work with customers or sell products and services … we are leaders. We must take the initiative on behalf of our prospects and clients. Read more 👉 lttr.ai/ALZn0 #FollowUp #CustomerService #InspireConversation
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Want to improve your phone conversation skills? In this post, I delve into the art of pausing and its impact on communication. lttr.ai/ALNvo #PhoneSales #InspireConversation
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"If you wait to reply because you don't have an answer yet (or because you don't want to share bad news), the other party often ends up making assumptions about what the delayed reply might mean." ~ James Clear lttr.ai/ALPT6 #SalesSkills #CustomerService

The Case for Over-Communicating • The Phone Lady

Since March 30 I’ve been constantly thinking about an email I received from my dear friend and colleague, Natasha Marchewka. Natasha is definitely one of life’s constant learners and she’ll often...

thephonelady.com
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Speaking in real time allows us to share the spirit of the season – love, hope, connection – and, in this busy world we live in, it's a gift that will truly be cherished. Find out more ▸ lttr.ai/ALNvj #InspireConversation
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Whether you're a seasoned sales professional or just starting, this story from Tegan Samija will provide valuable insights to fuel your success. Read 👉 lttr.ai/ALPev #SalesSkills #InspireConversation

Adventures in Sales #2: Losing and Regaining Confidence • The Phone Lady

“You’re trying to sell to Fortune 500 companies?? And you’re doing this all by yourself, with NO experience? WOW, I couldn’t imagine being thrown more into the deep end than that!” I was on a call...

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Storyfinding is our ability to uncover, listen to and empathize with what is happening in our prospect’s or customer's world. Read more 👉 lttr.ai/ALNvf #StoryFinding #InspireConversation

StoryFinding • The Phone Lady

Storyfinding is our ability to uncover, listen to and empathize with what is happening in our prospect’s/client’s world.

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Turns out, the best tool in sales isn't a fancy CRM or a slick pitch—it's persistence! Just when a lead was cold, a follow-up call warmed things up. Read more 👉 lttr.ai/AKfzb #SalesSkills #InspireConversation
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NEW: Imagine if a single pause could redefine your phone conversations. In this post, I explore this subtle yet impactful skill. lttr.ai/ALT4b #PhoneSales #InspireConversation
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Phone calls are valid and an important part of a successful business-to-business sales process but it is quality that builds revenue, not the number of dials. Find out more ▸ lttr.ai/ALLv6 #SalesSkills #InspireConversation
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Our sales and customer service success is dictated by our ability to balance the use of every medium. Choosing one or two because they’re easier or more cost-effective is going to limit revenue growth. Read more 👉 lttr.ai/AKMyb #CommunicationSkills

The Many Skills of Conversation • The Phone Lady

Until we have a strong relationship with a customer or prospect, we don't know their preferred method of communication.

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Speaking in real time allows us to share the spirit of the season – love, hope, connection – and, in this busy world we live in, it's a gift that will truly be cherished. Read more 👉 lttr.ai/ALBNa #InspireConversation
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"What can I do when I'm having difficulty hearing or understanding the other person?" Ways to deal with a variety of communication hazards, such as loud background noise... lttr.ai/AK7f1 #PhoneSkills #InspireConversation
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"What can I do when I'm having difficulty hearing or understanding the other person?" Ways to deal with a variety of communication hazards, such as loud background noise... lttr.ai/AK7f0 #PhoneSkills #InspireConversation

Creating a Great Impression, Miscommunication & Getting Answers • The Phone Lady

Create a great 1st impression on the phone. Having trouble understanding the other person? Don't know how to answer a question?

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