Last week, @bpusability and I announced a prize draw for the 2nd edition of Think Like a UX Researcher. The winners are Andy Wright and Saman Vahdat. Didn't win a free copy? Never mind, pre-orders are now open! uxresearchbook.com/
60 Ways To Understand User Needs (medium.com/@userfocus/60-way…), a fantastic overview of strategies and techniques to get insights into customer needs by @userfocus. Here are my favorites ↓
Hey @DVLAgovuk, when I try to renew my car tax I get an 'Invalid card type for card number entered' error. I know I'm choosing the right card type and I've tried different cards. Any suggestions?
Last year I ran a cohort-based Product Management course.
I gave the students one framework for each stage of the product development process.
Now I share these frameworks in this thread 👇
#productmanagement#prodmgmt#ship30for30#startups
Book: Think Like a Researcher
It aims to challenge your perceptions about UX and encourage you to think beyond what’s obvious. Crafted by one of my favorites David Travis @userfocus and Philip Hodgson
Get the book 👉 bit.ly/3iTtVfM
Hey @mediatemplehelp I'm getting an error trying to re-install my SSL Certificate for userfocus.co.uk and none of the help options (like chat) seem to work. Can you provide a link?
Hey @ecotricity I’m trying to report a death but no-one answers your support phone line for bereavement support or replies to emails sent to accounthelp@ecotricty.co.uk. Can you help?
Think Like a UX Researcher by @userfocus and @bpusability is a simple bible to come to whenever you want to revise the basic theories of UX research. Anyone starting out as a researcher, this is a great book!
In this article, @userfocus breaks down the 5 habits of highly effective field researchers that lead to productive site visits.
userfocus.co.uk/articles/eth…
"You can learn a lot from any customer conversation, such as a 'pop up' interview in a café or library, but you'll learn even more by running the interview in context." — @userfocususerfocus.co.uk/articles/the…
I've been going through a bunch of design agencies in order to create a recommendation list for early stage start-ups and I'm amazed how many agencies claim to "think differently" while saying exactly the same things as all the other agencies.
"The HMW prompt enables design-team navel-gazing instead of actual customer empathy… People have found ways to use it as a shortcut to feign interest in users." fastcompany.com/90649969/the…