I think this makes sense. It’s a frank explanation from Gabe.
Great to hear about the organic growth story within the Big4 sectors. My view is that Harvey is in reality a generalist professional services application wrapper more than a legal one. And I think this supports it.
My critique is one of product and product framing. It doesn’t take away from the distribution success Harvey has had.
I think it’s a logical growth direction to branch out into professional services as Gabe states at the end. Hope it works out!
Some background incase interesting:
We landed PwC’s legal team as our second customer after A&O. This was right around the time GPT-4 launched. The killer feature at the time was the ability to query over multiple documents and receive an answer with inline citations. Later that year we built Vault (ability to upload a large amount of documents and query them) and knowledge sources (ability to search specific legal data sources).
Around that time we started getting organic usage for PwC’s tax team. Turns out they also needed all of this functionality. We had also solved a lot of security / governance issues (dedicated capacity, BYOK, multiple workspaces in an org, retention, usage tracking, etc) that made it easier to roll out our product to adjacent verticals than use a horizontal solution. Future features like the ability to build custom workflows / agents led to expansion to other groups.
We’ve consistently found that many of the features we build for law firms are useful to other professional service firms. All of them need to deal with the challenge of operating over client data. They need a secure way to share data with clients (shared spaces / datarooms), to run AI over that data in a secure way and with different configurations for different clients, as well as all of the governance to track their users, agents, client data, etc.
Our focus is still law firms and in-house legal departments. The easiest way to see this is to look at how many lawyers we’ve hired across our EPD and GTM org (~200) and how many accountants (0). However, in the future we do think a lot of the infrastructure we are building for law firms will also be useful for other advisory firms like audit, tax, banking, consulting, etc. Each of these will need a platform that explicitly handles client data in a way clients / advisory firms are comfortable with (which likely won’t be horizontal products for the same reason you don’t use google drive as a dataroom).