Music & Design enthusiast, Curator of Talent M&A, @InTouch__CX, X-@Shopify, Political Junkie, Tech Follower, Skibum, Collector of Concert stubs

Joined April 2009
619 Photos and videos
Zoya Ipek retweeted
13 Feb 2024
We're excited to announce the acquisition of @Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. Read the full press release 👇 intouchcx.com/thought-leader…
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Zoya Ipek retweeted
Dear @fordnation, @SylviaJonesMPP and our entire Provincial Government. I've written you this video essay—recorded while my child underwent surgery—only after 36 hours of sleep deprivation and social maneuvering to get our healthcare system to pay attention to my daughter's acute appendicitis. This would be unacceptable if my daughter were unique—but she's not. Her case of appendicitis is as routine and standard as emergency surgeries can get. And if we botch it so badly on something so straightforward, then all Ontarians should be very, very concerned about our future health prospects. In my anger from the last 24 hours, it's tempting to blame @StMarysGenHosp and @grhospitalkw. Both hospitals did an atrocious job of prioritizing care for my daughter. But I know that blaming these institutions, and especially the healthcare professionals within them, would be misplaced. These are good, hardworking, caring people, who have been trapped in the impossible place of running emergency departments that are so wholly under capacity there's simply no way for them to meet their mandate. That is unacceptable. For as long as I've been alive, @ONThealth has provided the healthcare system that we all know and hate. During the triage at Grand River Hospital—I told the triage nurse that I was going to very publicly share our experience. Do you know what her response was? "Good. Please do!" Was her reply. She's spent much of her career raising the alarm of how our emergency rooms are failing our citizens and her—along with her colleagues—have been entirely ignored. For our children and for our seniors. For our doctors and our nurses. Do better. For all of us.
Please share this widely! I couldn't be more terrified of our country's healthcare crisis and @ONThealth can do better! Ontario healthcare is broken and we've long known it. It's been like this my entire lifetime, and I'm not exactly young. This is my daughter's IV line, which she's been connected to since 2:00am this morning. She's been awake for well over 24 hours, as have I, as we await care at @StMarysGenHosp in Kitchener, Ontario. We arrived shortly after 10:00pm yesterday evening after my daughter complained of excruciating abdominal pain. As usual, care took hours to arrive. She was given a bed where she squirmed and sobbed until finally, shortly after 2:00am, the doctor paid her a visit and ordered pain meds to make things bearable. It was evident by 4:00am that we were almost certainly looking at appendicitis, as the pain was centralizing in the lower right quadrant. We all suspected this, but we couldn't confirm until 8:00am because... apparently we don't have ultrasound technicians during the evening. No one has medical emergencies in the middle of the night, I suppose? For those who haven't had the pleasure of an inflamed appendix, appendicitis often leads to a ruptured appendix after a period of increasing pain, and that rupture can be fatal. Fortunately for us that hasn't happened yet, but time matters. There's nothing this hospital can do for us as 'we need to confirm it's appendicitis'. We wait until 8:00am By 5:00am we are told that my daughter needs to give up her emergency room bed. Someone else needs it. She is still in pain, but will now make due sitting in the waiting room, putting pressure on her abdomen in the process. There's no negotiation—there are no beds available. We wait until 8:00am. We wait until 9:00am. Some guy walks in with a Tim Horton's cup during our tenure and gets the first ultrasound slot. I'm sure his condition was just as severe. By 10:00am the doctor confirmed what had been evident for hours—we've got a case of appendicitis on our hands and we need to move forward with emergency surgery. ...Except... they can't do that in this particular hospital and @grhospitalkw doesn't have any beds available either. No one knows when they will have a bed for my daughter who is both sleep deprived and in critical medical condition. I inquire. An hour? A bed by noon? Will we even get one today? No one has an answer. No one wants to have the conversation. I can tell I am a burden to the overworked staff. We return to the waiting room and my daughter keeps sitting. She's been awake now since yesterday morning. Her pain flares up every few hours and—after being brought almost to tears the edge is subdued with another dose of pain suppressants. She's refused a bed because there are no beds available, and I can't take her home to her bed because she needs surgery—though there's none of that available either. She hasn't eaten in more than 18 hours and she's been told that she's not allowed one bite because she might have surgery any moment... Or perhaps never... so we sit and wait—watching her IV machine go into upstream occlusion every 5 minutes. The nurses don't have time to do anything about it. This is a simple problem to fix. Fund our healthcare system! @SylviaJonesMPP, @fordnation, our citizens deserve better. Fix it!
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Zoya Ipek retweeted
My latest in @nationalpost, reflecting on the failures of @ONThealth my family experienced during my daughter's need for critical care. nationalpost.com/opinion/my-… @StMarysGenHosp @grhospitalkw @SylviaJonesMPP
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Zoya Ipek retweeted
14 Dec 2023
More people care about you than you realize.
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Zoya Ipek retweeted
24 Nov 2023
It’s Black Friday! (in GMT) bfcm.shopify.com/ Let me present you this year’s BFCM globe! The team has absolutely outdone themselves. It’s gorgeous.
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Zoya Ipek retweeted
26 Jul 2023
A message from the comptroller!!! File! File! File!! This is not a drill!!! #PACTACT@DeptVetAffairs⁩ ⁦@WhiteHouse
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Zoya Ipek retweeted
"Follow your intuition and follow your interest." - Toto A fascinating chat with @LinkedInNews for their series, The Path. 🙌
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4 May 2023
“Data shows Waterloo Region food banks supported 30,937 unique individuals between January and March, up 62 per cent over the same period one year ago.”
In case you missed it: "Our neighbours can’t afford to put food on the table..." bit.ly/3n431E2
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Zoya Ipek retweeted
16 Apr 2023
Late-game magic in front of the southend 🪄 @brandonservania | #TFCLive
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Zoya Ipek retweeted
10 Apr 2023
Goodnight from the 87th Masters Tournament. #themasters
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Zoya Ipek retweeted
IT'S HERE! I can finally share the trailer for my new show 'YOU'RE MY HERO' Starring a fantastic cast that includes @vas_saranga @tinayjung @TSpencerNairn @StandUpAli And So many more.
Ian, a blunt unfiltered 20-something with cerebral palsy, navigates the social pressures of life in an unforgiving world not designed for wheels ♿️ 💥Watch YOU’RE MY HERO starting March 24 on @cbcgem!
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Zoya Ipek retweeted
Did you ever own a BlackBerry device? There’s now a biopic dlvr.it/Sl32YY

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Zoya Ipek retweeted
. @allysonfelix is the most decorated American track and field athlete of all time. She’s also a mother. Those two identities came into conflict when negotiating a contract with @Nike. Ultimately, it led Allyson and her brother Wes to start their own shoe company, @BySaysh .
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Zoya Ipek retweeted
BREAKING: Jon Stewart just completely destroyed Republican State Senator Nathan Dahm of Oklahoma on gun reform in America. Each and every point that Dahm tried to address was completely debunked by Stewart. Stewart made Dahm look as foolish as he and his republican colleagues really are. My favorite quote was: “In every other place your life you want to bring order, but guns are the outlier for you.” Let all your republican friends see this video! twitter.com/TheProblem/statu…

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2 Mar 2023
Super interesting article by ⁦@Noahpinion⁩ - Is it phones or apps that are leading to greater isolation… Or is it a moot issue because society will just learn to adapt like we have to other technological advances? noahpinion.substack.com/p/ho…
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Zoya Ipek retweeted
2 Mar 2023
This graph is from @Noahpinion's article on the subject. I agree that "It's the phones" should be our default hypothesis. Though it's not the phones per se; it's the apps. noahpinion.substack.com/p/ho…

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20 Feb 2023
Cancelled flights, and up over 24hrs on the way home from vacation really dampens the post vacay vibes. As a reminder of the good stuff 🌺🌴
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20 Feb 2023
Started reading ‘Stolen Focus’ by @johannhari101 probably one of the best books I’ve read in a long time!
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Zoya Ipek retweeted
1. Never stop learning. 2. See failure as a beginning. 3. Teach others what you know. 4. Assume nothing, question everything. 5. Analyze objectively. 6. Practice humility. 7. Respect constructive criticism. 8. Love what you do. 9. Give credit where it's due. 10. Take initiative.
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