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Allan Lloyds CEM @ALCustExp

@Allanlloyds events provide superior business intelligence to clients delivered by senior experts across #CEM industry verticals.

Joined February 2014
  • Tweets 646
  • Following 994
  • Followers 392
299 Photos and videos
🌍 Two communities, one location! Last week in Vienna we hosted: ✨ Customer Experience Summit ✨ Contact Centres Summit Leaders shared bold ideas, fresh strategies & real stories on shaping the future of customer engagement. #CX #ContactCentre #BusinessSummit
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πŸš€ Conversation Intelligence is transforming contact centres! Hear from Marco Spagnuolo, Head of Conversational AI @ Swiss Re, at the 16th Annual Optimising Contact Centres Summit. πŸ“… 24–25 Sept | πŸ“ Vienna ⏳ Last chance to register! πŸ‘‰ callcentresummit.com #ContactCentre #CX
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Why settle for β€œsatisfied” when you can create true customer obsession? πŸ“· Join Nimet Cukurluoz at the Customer Experience Summit (24-25 Sept, Vienna, Flemings Hotel Wien-Stadthalle) & learn how to turn customers into passionate advocates. #CX #CustomerExperience
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πŸš€ Ready to see how AI is transforming customer care? Join FranΓ§ois Gengoux, Head of Omnichannel Customer Support @ Belfius, at the Optimising Contact Centres Summit in Vienna at Flemings Hotel Wien-Stadthalle, Sept 24–25 🌐 callcentresummit.com #ContactCentre #CX #AI
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🚨 Speaker Alert! Fabio Turel, Head of IT Strategy & Governance, Generali Switzerland, joins 8th Annual Cyber Security Summit in Berlin! Discover how compliance can fuel innovation & resilience. πŸ“… 15–16 Oct 2025 🌐 cyberseceu.com #CyberSecurity #CyberSecEU #Innovation
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πŸš€ New speaker alert! Vazul Toth from Raiffeisen Bank, joins the 16th Annual CX Management Summit in Vienna (24–25 Sept 2025). Topic: Driving real business impact with CX & Service Design. πŸ‘‰ Secure your seat: [globalcemsummit.com] #CX #ServiceDesign #ContactCentre
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If real customer connection matters more to you than dashboard vanity, don’t miss these: πŸ”Ή Contact Centres Summit: bit.ly/4fhPOhq πŸ”Ή CX Management Summit: bit.ly/40NyA5M ♻️ Repost β€” someone you know needs this.
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Your SIEM should do more than collect logs. At #CyberSecurity Summit, Jose Hermida shares how to turn SIEM into a strategic asset: βœ”οΈ Align with risk βœ”οΈ Use multiple SIEMs βœ”οΈ Act in real-time πŸ“ Berlin | Oct 15–16 πŸ”— bit.ly/3tkbeSB #SIEM #InfoSec #CyberSummit
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Cyber threats have evolved β€” has your detection? Giulia Moschini shares how to move from reactive forensics to ML-powered detection, with real-world lessons from the field. πŸ—“οΈ15–16 Oct 2025 | Berlin πŸ”—bit.ly/3tkbeSB #cyber #cybersecurity #threatintel #infosec #conference
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Old IAM slows you down. Edina Dobos (METRO) shares how they ditched silos for a secure, agile identity strategy. πŸ’‘ Real-world tools, automation & user-first IAM πŸ—“οΈ Oct 15–16 | Berlin πŸ”— bit.ly/3tkbeSB #cyber #cybersecurity #protection #conference
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Come for the insights at the 8th Annual Cyber Security Summit. Real challenges. Real case studies. 15-16 October 2025 | Berlin Join the conversation: bit.ly/3mO5kGC
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Eric Groenloh will explore how VR and AR are redefining experience. Listen him talk about using immersive tech to communicate value before the journey even begins - at the 16th Annual Customer Experience Management Summit. Join on 24-25 September | Vienna: bit.ly/3BkkIBu
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How Rail Europe turned customer support into a strategic business asset is shared by Valentina Cesani and Emilie Parfondry in their joint presentation at the 16th Annual Optimising Contact Centres Summit. Join us on 24-25 September 2025 | Vienna: bit.ly/34lSyH1
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The most overlooked (but essential) shifts in CX will be dissected by Silke Wiesel at the 16th Annual #Customer #Experience Management Summit. Join us on 24 - 25 September | Vienna: bit.ly/3BkkGtm
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At the 16th Annual #Customer #Experience Management Summit, we're joined by Indre Lingiene, who will explore a bold, often uncomfortable question: Can a price increase actually strengthen the customer relationship? Join us on 24 - 25 September | Vienna: bit.ly/3BkkGtm
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At the 8th Annual Cyber Security Summit, Conrad Reisch from Siemens will explore how their ONE Software Engineering System is making end-to-end security automatic, integrated and frictionless. 15 - 16 October 2025 | Berlin Join the talk: bit.ly/3mO5kGC
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Mijat Pejic, Head of Customer Care - Switzerland & Austria at MediaMarkt will share an honest look at "AI in Customer Care: Real Impact vs Deflection" at the 16th Annual Optimising Contact Centres Summit, 24 - 25 September, Vienna: bit.ly/34lSyH1
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The 8th Annual #Cyber #Security Summit is officially launched. πŸ—“ 15 – 16 October. πŸ“ Berlin. Cyber threats don’t care how prepared you think you are. But this event will make sure you are. Real case studies. C-Level strategies. Join: bit.ly/3mO5kGC
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The 16th Annual #Customer #Experience #Management Summit is officially live. We’re talking two days in Vienna, packed with stories, strategies, and shared struggles from the people who are redefining CX from the inside out: bit.ly/3BkkGtm
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Why do you think customers are β€œyours” after a single purchase? Why do you layer broken basics with AI gimmicks? The answers are given by Rodrigo Aviles in the interview: bit.ly/35lP5JS Join the Enhancing Customer Loyalty and Retention Summit: bit.ly/3euxi8a
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