Your consultative technology partner that specialises in #CX | #DigitalTransforation | #VoIP| #SIP | #UC | #Cloud | #ContactCentre | #Automation| #AI |
Joined July 2009
- Tweets 12,929
- Following 877
- Followers 1,328
- Likes 470
2,405 Photos and videos
Jun 11
Over 4 million people in England and Wales don't speak English as their main language. Yet many businesses still rely on a single language to serve customers, employees and communities. Communication shouldn't be a barrier to great customer experiences.
#LanguageTranslation
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Jun 8
Our CEO, recently shared his thoughts with Management Today on why the biggest challenge with AI isn't the technology itself. Ownership, accountability and decision-making are becoming the real differentiators as organisations scale AI.
Read the article: bit.ly/4ubNT3P
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Jun 5
Today is World Environment Day 🌍 Sustainability is something that's close to our hearts at Britannic, and every business has a part to play.
Take a look at the infographic below for some practical ways your organisation can help make a difference.
#WorldEnvironmentDay #ESG
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Jun 4
Demo NetTranslate for FREE! Test real-time translation in 100 languages and see how easy global communication can be.
Try it here: bit.ly/4wZflEG
#FreeDemo #NetTranslate #TranslationTools #LanguageTech #GlobalCommunication #AILanguageTranslation
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May 26
IVR was built for routing. Customers now expect resolution
That gap is costing businesses:
• Repeat contact
• Longer calls
• Lost customers
2026 data shows the real impact
Read more: bit.ly/4mVBBuq
#CX #VoiceAI #ContactCentre
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May 21
Which call would YOU answer first, and why?
#CustomerExperience #BrandedCalling #CustomerTrust #CX #BusinessCommunications
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May 12
Your meetings contain critical business data, but is it secure, searchable and governed? Join us to see how organisations are turning conversations into actionable business intelligence with MIA.
Last chance bit.ly/3OTSNnI
#AI #MeetingIntelligence #ShadowAI #Governance
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May 7
Decisions are made in meetings. Delivery breaks down afterwards. Join our 30-min session to see how councils use AI to turn meetings into outcomes.
13 May 2026 | Online
Register in comments
#GovernmentSector #AIInCouncils #DigitalTransformationInGovernment #AI
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May 6
We’re offering a FREE 30-day trial of MIA Captures Teams & Zoom meetings. Transcripts, summaries & actions in real time
Comment “Free Trial” or DM us to redeem
#ArtificialIntelligence #WorkplaceProductivity #MeetingManagement #CollaborationTools #AINotetaker #AIMeetingAssistant
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May 1
Most meetings end with “I’ll write that up later”. That’s usually where things get missed
An AI meeting assistant just makes sure everything is captured and clear afterwards
Here’s what a day looks like with it:
bit.ly/4ueZ3W1
#AI #Productivity #CollaborationTools
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Apr 29
Critical decisions happen in meetings. Capturing them is still manual.
Join our 30-min session to see how healthcare teams use AI to remove that risk
13 May 2026 | Online
Register in comments
#Healthcare #AIInHealthcare #NHS #DigitalTransformation
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Apr 24
This Sunday, Gil is taking on the London Marathon in full cricket kit 🏏
He’s raising money for Alzheimer’s Research after his father’s diagnosis.
If you can, please support: bit.ly/4cIfCm6
Runner 12000 👏
#LondonMarathon #Fundraising #AlzheimersResearch
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Apr 23
Great to be part of #Elevate26 last week at the Barbican.
Strong conversations around where #AI is actually delivering in #CX and where it still needs work. Thanks to everyone who stopped by to chat.
#CustomerExperience #ContactCentre
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Apr 23
Great event and even better conversations at @HAPartNet with @talkativeuk. Clear shift happening, less about adding tools, more about making systems work better together.
#HAPN #HAPN26 #TenantExperience #CommuicationInHousing
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Apr 20
Since when did keeping your business secure become a “later” problem?
Until:
- Systems go down
- Data is exposed
- Trust is lost
We’re seeing it happen more often than it should. Is cybersecurity built into your strategy yet?
#CyberSecurity #DataProtection #CyberResilience
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Apr 15
We’re pleased to add Starlink to our connectivity portfolio. A practical option for businesses needing reliable connectivity in locations where traditional networks fall short
Learn more: bit.ly/4chJJ3D
#Starlink #Connectivity #DigitalTransformation #BusinessContinuity
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Apr 10
Your contact centre platform isn’t the problem. What sits around it is.
We’re at Elevate ‘26
📍 Barbican, London
22nd April 2026.
See how we extend CX with NetX smarter connectivity:
bit.ly/4bDmDFK
#CX #ContactCentre #AI
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