Customer Experience is our Passion!
Joined February 2012
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In 2026, we invite you to add a stronger human touch to your service delivery and transform the way you connect with your customers. Register for our events and let us take care of the
Full details on the upcoming events to be announced.
#CXEvents
#Calendar
#NewYear2026
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We are just 2 days away from the Strategic CX Masterclass !
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19โ20 February 2026
๐ Liam Midhothian Boutique Hotel
Secure your seat ๐ forms.gle/6xYJHAD5MMeUu8WTA
#CXMasterclass #ContactCentre #CXStrategy
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CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE retweeted
Feb 16
WEโRE BACK with Africaโs premier CX gathering. ๐๐ฟ๐ฆ
Join us for the 9th Annual African Customer Experience Conference & Awards under the theme:
๐ฏConnect & Thrive: The Digital Experience Revolution.
#AnnualAfricanCXConferece
#cx
#africa
#AACXC2026
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Weโre proud to celebrate our CX Personality of the Week,Judith Mupinga, Marketing Manager at Impala Group - @ImpalaTravel, @impalacarrental. ๐
#CXPersonalityOfTheWeek #CXAZ #CustomerExperience #CXLeaders #WomenInCX
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Introducing the Incoming Customer Experience Association of Zimbabwe (CXAZ) Board of Directors (2026โ2027).
A new term, renewed vision, and a shared commitment to advancing customer experience excellence across Zimbabwe.
#IncomingBoard
#CustomerServiceExcellence #CXAZ
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CXAZ convened a Board Induction and Strategy Session led by CXAZ Patron, Lance Mambondiani and Executive Secretary, Rinos Mautsa, accompanied by Timothy Mupotsa and attended by the CXAZ team.
#BoardInduction
#StrategySession
#CXAZ
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Happy new week!
CX doesnโt wear a uniform. It shows up in everyday moments.Customer experience is not limited to offices, systems, or job titles it lives in real interactions where people serve people. But knowledge alone isnโt enough.
#CX
#mondaymotivation
#newweek
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Our doors are officially open, and the CXAZ team is back to delivering impactful customer experience solutions.
Letโs make this a great season of connection, collaboration, and excellence. ๐
Visit us: cxaz.org.
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Happy New Year 2026! โจ Wishing you a fresh start, new beginnings, and endless possibilities in the coming year! From all of us at CXAZ, may your dreams take flight and your aspirations soar. ๐๐
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Merry Christmas from CXAZ!๐๐
Wishing you a joyous Christmas filled with love, laughter, and all your favorite traditions! May this special time bring you peace, happiness, and cherished moments with loved ones.
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A heartfelt thank you to our incredible clients and partners.
Your trust, support, and collaboration have made this year truly special. Weโre honoured to serve you and look forward to creating even greater customer experiences together in the year ahead.
#ThankYou
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Happy Monday!๐
This week, remember that the last interaction of the year is often the one customers remember most.
Empathy, clarity, and effort matter more than perfection especially during the festive rush.
#MondayMotivation
#HappyHolidays
#CXAZ
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๐ข๐Holiday Closure Notice
As we wrap up an incredible year, please note that the CXAZ offices will be closed for the festive season from 19 December 2025 to 5 January 2026.
For urgent enquiries, please contact Aquilline or Tim on the numbers provided.
#HappyHolidays
#CXAZ
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Congratulations to TelOne Zimbabwe on the successful launch of the Omni Contact platform! Our Executive Secretary, Rinos Mautsa, joined Allen Chigovera and Abel Kamurungu to celebrate this milestone in customer experience innovation.
#TelOne
#ClientExperience
#ContactCentre
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This morning, our CXAZ team attended the TelOne Omni Contact Launch, where our Honourable Board Member , Tsungie Manyeza, delivered an insightful address as one of the featured speakers. A proud moment for us as we continue championing excellence in customer experience.
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We are proud to welcome Tsungie Manyeza, Head of Corporate Communications & Marketing at ZINARA to the CXAZ Board.
Her leadership approach is rooted in aligning vision with business objectives, strengthening stakeholder confidence all while keeping customer value at the centre.
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We are pleased to welcome Annah Gambe , Head of Customer Experience at FBC Holdings Limited, to the CXAZ Board.
Her leadership, passion for CX excellence, and commitment to service make her a valuable addition to the CXAZ family.
#BoardMember
#CXAZ
#AnnahGambe
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Meet our incoming Southern Region Board Member, Nanzelelo S. L. Ndlovu, Director of Legal Services at the National University of Science and Technology.
Welcome to the CXAZ board, Nanzelelo!
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We are excited to welcome Nomalanga Ndlovu , Senior Consultant at Outspoken Consultants, to the CXAZ Southern Region Board!
Welcome aboard, Nomalanga! The future of CX is brighter with you on our side. ๐
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