Early Bird closing soon! 2-Day CX Masterclass with global CX strategist Stefan Osthaus. 📍 Diamond Leisure Beach & Golf Resort 📅 13–14 April Early Bird: KES 75,000 (until 15 March) Buy 2 tickets, get the 3rd at 50% off Register 👉 zurl.co/X0iZq #CXMasterclass

🔹 Ready to go beyond theory and lead real Customer Experience transformation? Join me in Olten, Switzerland from 28–30 October 2025 for a 3-Day CX Masterclass designed for professionals who want to do CX, not just talk about it. This is a hands-on learning experience covering strategy, journey mapping, service design, VoC, measurement, and CX leadership – all delivered in a practical, interactive format. 📍 Real-world tools 📍 Peer-to-peer learning 📍 No fluff, just impact 👉 Register or find out more: cx-excellence.com/cxmastercl… Let’s build the skills and mindset to create lasting change. Hope to see you there! #CXMasterclass #CustomerExperience #CXLeadership #CustomerCentricity #CXSwitzerland #CustomerJourneyMapping #ServiceDesign #VoC #CustomerExperienceTraining #CXProfessionals #MichaelBrandtCX #CXExcellence #LeadershipDevelopment #CXStrategy #ExperienceMatters #OltenEvents

🚀 Customer Experience Masterclass 2.0 is coming to Kuala Lumpur! 🇲🇾 📅 7–9 July 2025 | 📍 Concorde Hotel, Kuala Lumpur I’ll be facilitating a 3-day Customer Experience Masterclass designed for professionals who want to sharpen their skills in building, mapping, and measuring a truly customer-centric organisation. If you're in CX, Customer Service, Marketing, Operations, L&D, or Public Services, or simply leading a transformation that puts customers first, this course will equip you with the practical tools and strategic frameworks to succeed. Here’s what we’ll cover over three intensive days: ✅ Day 1: Mastering Customer Centricity ✅ Day 2: Customer Journey Mapping (with real tools & templates), focusing on maps that are relevant to you ✅ Day 3: Voice of the Customer & CX Metrics that drive action 📌 Limited seats for high interaction and applied learning 📌 Certificate awarded upon completion 📌 Organised by WEventz – Singapore & Malaysia 🔗 Learn more and register: weventz.sg Let’s build CX capabilities that truly stick. Looking forward to working with an inspiring group of CX professionals in Malaysia! #CXMasterclass #CustomerExperience #VoiceOfCustomer #JourneyMapping #CustomerCentricity #KualaLumpur #Leadership #CXStrategy #CXTraining #WEventz

REVOLUTIONIZE YOUR CX! Join the Customer Experience Transformation Revolution. #CX #CXMasterClass

Only 4 days to go until the Next Generation Sales & Digital Marketing Masterclass. Gainexpert insights from @tnyaruwanga, Team Leader at @socialme. Register now for USD 150 per delegate. Contact: tim@cxaz.org or 263 77 377 9809 for more details! #cxmasterclass

🔑🔒 Thank you to all who attended our #CXMasterclass earlier today! If you missed it and want the chance to hear our advice on how your brand can deliver highly effective experiences for your customers, stay tuned, as we will be posting our event video & guide very soon! 👀

Transforming organization to truely CX focused requires long term strategy of 6-8 years at least. Most of the organizations are still on the first phase of CX and that’s where most of unnecessary costs appear @ijgolding #cxmasterclass #cx #valuecreation

Here we go! @ElisaOyj #cxmasterclass two exciting days deep diving in #cx #framework #strategy #customerjourneymanagement with inspiring @ijgolding #learning

Oletko jo tulossa #CXMasterclass? Tiedossa on 2-päiväinen #asiakaskokemus huippuvalmennus @DianeMagers ja @sirteace kanssa! 🔎 Hanki liput: cxmasterclass.fi #shirute #cxpafinland #CXPA #CCXP #CXCares #CustomerExperience #CEM #CX #EX #XM #strategy #roi #transformation

Ajatusten tuuletusta #CXmasterclass koulutuksessa. Hyvä muistutus #cx kehityksen vaiheista @ijgolding matkalla erottautuminen CX avulla.Tarvitaan yhteinen näkemys, asiakaskeskeinen ajattelutapa, halu korjata toimintaa ja rajat ylittävä toimintamalli. #shirute #CustomerJourneys

A huge congratulations to the entire group of the latest #CXMasterclass! This awesome bunch talented #CX professionals truly deserved their certificate! Together we went through the entire #CXPA curriculum, prepared for the #CCXP Exam, and had loads of d…lnkd.in/dymkP3N

Today is a day of 'firsts' for me - my first ever completely virtual #cxmasterclass - I am very much looking forward to sharing knowledge with an international audience live and online in collaboration @awardsinter & @TheCXMagazine #CX

Do you know what 'Customer Happiness' is? Read Ian Golding's @ijgolding blog for more: shirute.com/blogit/what-real… Join us at CX Masterclass with Ian: cxmasterclass.fi #cxmasterclass #shirute #cxpafinland #cx #ex #customerexperience #asiakaskokemus #CXMasterclass2020

HEADS UP! Our CX Masterclass with @ijgolding on 7th & 8th of May will be delivered virtually for anyone, ANYWHERE. Reserve your virtual seat/s: cxmasterclass.fi #Shirute #CXMasterclass #CXMasterclass2020 #IanGolding #CXPAFinland #CustomerExperience #Asiakaskokemus #CX

HEADS UP! Our CX Masterclass with @ijgolding on 7th & 8th of May will be delivered virtually for anyone, anywhere. Reserve your virtual seat/s: cxmasterclass.fi #Shirute #CXMasterclass #CXMasterclass2020 #IanGolding #CXPAFinland #CustomerExperience #Asiakaskokemus #CX

#Day3 of @ijgolding's #CXMasterClass was a bit different! It was about that #MomentofTruth & preparation for the @CXPA_Assoc's #CCXP exam & to breakdown any mental barriers, we used #LegoSeriousPlay. #CXMasterClass of #2020 #Johannesburg #SouthAfrica #CCXP

We teed off on #day2 of @ijgolding's #CXMasterClass with some light hearted #CX humour with our colleagues from the @CXPA_Assoc & #CXSA #CXMasterClass of #2020 #Johannesburg #SouthAfrica #CXSA

A warm & hearty welcome to @ijgolding global #CustomerExperience Specialist & proud ambassador of the @CXPA_Assoc #CXMasterClass of #2020 #Johannesburg #SouthAfrica

Gosh. Nearly fully booked again. Only 2 seats left and Early Bird ends this month. So get yourself a spot for the awesome #CXMasterclass 26-27th March in Utrecht, NL. Given by not one, but two (!) of the 6 recognised trainers in the world. As CXPA Recogni…lnkd.in/d_uX3Rk

If you have ever been lucky enough to receive one of my infamous pens, come on one of my classes around the world and you may be lucky enough to get something even better!! #customerexperiencemanagement #customerexperience #cx #cxmasterclass #ccxp #customercentric