Hey @loveholidays - sent you 4 DMs over the last week but no one has read them yet. Please do the right thing and look after your customers - we’ll want holidays again next year and will remember the brands that looked after us 🙏
Hey @loveholidays - dropped you a few DM’s regarding our holiday - be super great for you to set our expectations. Times like these are when consumers remember how brands treat them 🙏 #CX
[FULL REPORT] UK Customer Satisfaction Index is now available! Download the report to discover your customers' priorities and the importance of the 5 customer experience dimensions: Experience, Complaints, Customer Ethos, Emotional Connection and Ethics
hubs.ly/H0mDXd20
Whilst many are setting new goals and smashing resolutions, it’s a time of year where getting motivated can be a bit of a struggle. Fear not, we’re kicking off 2020 with our latest blog ‘Empower your employees and beat the January Blues’. Take a look here: bit.ly/3atX7AP
Fantastically insightful and compelling 2 Days at the Forrester #CXSF conference crowned by joining the peerless John Patterson Sage where he talked through their inspiring #CX journey with Upland Software #WeAreCXM#outcomes#sentimentdrivenlnkd.in/eA7xcJ9
Good morning San Francisco #CXSF Forrester! Super excited to be learning, meeting and talking all things #CX with the Upland Software CXM team - Making outstanding customer experiences happen! #cxm#outcomeslnkd.in/eW7NQud
Sandy Hook happened 6 years ago and we can’t even get the Senate to hold a vote on universal background checks w/ #HR8.
Christchurch happened, and within days New Zealand acted to get weapons of war out of the consumer market.
This is what leadership looks like ⬇️
We know we go on about it, but we just love a great CX success story - and our latest film stars, Sage, definitely has one to shout about! They've reduced complaints by over 30% and increased their NPS by more than 10 points... watch the video to see how! hubs.ly/H0gNL6T0