The leading community for customer experience and call center professionals. All the resources you need to advance your skills and elevate the customer journey.
Joined September 2014
- Tweets 13,775
- Following 2,144
- Followers 4,960
- Likes 2,251
Photos and videos
26 Sep 2024
Excited for the Personalisation Summit 2024? Discover how to harness data, AI, and digital transformation to deliver personalised journeys at scale. Join top brands like ITV, NatWest, Uber, Asda, B&Q and more ?? 5-6 Nov | Hilton London Olympia, UK iqpc.com/events-personalisat…
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CX Network retweeted
4 Sep 2024
@CX_Network - How can #CX professionals navigate the path to trustworthy #AI?
As #AI continues to revolutionize industries, the need for trustworthy #AI has never been more crucial. 🌟
See here > cxnetwork.com/artificial-int…
#AI
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2 Sep 2024
Do you need an AI ambassador? As #AI transforms #CX, roles like AI ambassadors are key to driving #innovation, #ethical use and bridging the gap between #tech and people.
Find out what the role of an AI ambassador involves and whether you need one
ow.ly/ZpH550Tcskq
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30 Aug 2024
🏆 @mhanhan is one of the #Top50CX influencers you should be following this year. The founder of Xperiente, he won the #CXPA’s Impact Award in 2018 for his contributions to Genesys and the broader customer experience practice.
Read more: ow.ly/FS2r50TaLHt
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29 Aug 2024
This year our Global State of CX research found that for 28% of businesses #CX outlines everything they do, but at 21% of companies CX still needs to deliver returns to be taken seriously.
Is your company prioritizing #CustomerExperience?
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28 Aug 2024
Our Global State of #CX research this year shows that ##automation is the top investment priority for CX practitioners in the #AsiaPacific region (44%). The findings show it's part of a broader technological upgrade...
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28 Aug 2024
...with 26% of companies also prioritizing customer relationship management (#CRM) systems, customer engagement platforms, business continuity plans, and data insights and #analytics capabilities.
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27 Aug 2024
According to our research, the top 3 areas #CX professionals are investing in this year are growing the customer base, increasing NPS/CSAT and transitioning to a virtual or hybrid contact center model
#Budget #Investing
ow.ly/BTpG50T7LK7
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26 Aug 2024
🚀 During our All Access: CX Financial Services 2024 webinar series, we asked our audience what the biggest priorities are for #CX in #FinancialServices. The top picks were automating processes and real-time personalization.
Is your organization focusing on these trends? 👇
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23 Aug 2024
🏆 @jimtincher is one of the top 50 CX influencers you should be following this year. Find out why 👇
ow.ly/M0GW50T4Tec
#CX #CXInfluencers #Top50CX
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22 Aug 2024
The US government is bringing in new regulations to simplify subscription cancellations and improve customer service, as part of broader efforts to restore public trust ow.ly/RCMJ50T4brN #CXNews #CX #CustomerService #PublicServices
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20 Aug 2024
🌟Congratulations to these 25 thought leaders in operational excellence - an award compiled by our sister publication @PEXNetwork_Team
#OPEX #ThoughtLeadership
20 Aug 2024
🚀 PEX Network is thrilled to unveil our list of 25 Operational Excellence Thought Leaders to Know in 2024! 🌟
Discover why they made the cut and learn more about their remarkable contributions here: shorturl.at/j5bJN
#OperationalExcellence #ThoughtLeaders2024
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16 Aug 2024
🏆 @AmasTenumah is one of the #Top50CX influencers you should be following this year. The #CustomerService expert has written books on customer loyalty and is the host of the Amas Talks podcast
Read more: ow.ly/cAAG50SZ6T1
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CX Network retweeted
15 Aug 2024
🚀 How will the EU #AI Act transform the Customer Experience (#CX) profession?
🚀 The EU #AI Act is poised to transform the #CX profession by enforcing stricter regulations on #AI tools used in customer interactions.
lnkd.in/djCr3Wqy
@CX_Network
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14 Aug 2024
According to our research, 63% of CX practitioners deliver benefits to their organization that go unmeasured. There is a clear uphill battle to prove the value of CX to peers and superiors - here we explain how you can overcome the challenge
ow.ly/Yr5350SXAHU
#CX #ROI
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13 Aug 2024
Last week we explored how the new European Union AI Act could impact #CX. This week we bring you a practical guide for putting strategies in place to ensure you are compliant with it
ow.ly/WPkg50SWQGs
#AI #EU #AIRegulation #AIAct
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12 Aug 2024
Our Global State of #CX research found that growing the customer base, increasing #NPS /CSAT and transitioning to virtual or hybrid contact center models are these year's top 3 strategic priorities. Read our analysis here: ow.ly/nExY50SVYW6
#CXStrategy #Budgets
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9 Aug 2024
🏆 @ColinShaw_CX, acclaimed for his expertise helping multinational organizations, is one of our #Top50CX influencers to follow this year
Read more: ow.ly/eKGb50SUzP0
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