Agreed. One imagines she received the proper training, but either wasn't paying attention or is not blessed with any common sense, and was unable to use her discretion and recognise that not all situations will fit the standard, software generated protocol.
She had all the information required to categorize the situation as at least a category 3: heavy fall to concrete surface, heavy breathing, immobility, shock, anxiety, distress, bleeding from nose, and environmental risks (extreme heat, unhygienic conditions, public thoroughfare). Instead, she triaged it as a low risk category 4 and flagged it for a clinician call back.
The problem with computer-generated protocols is that you need an intelligent human being to assess the situation and input key data - the distinction between falling on a carpeted surface indoors and falling on a concrete surface outside being key, as was the age of the woman and fact she was already a falls risk. I despair.