Today, it was even harder to get out of bed, and it had me reflecting. As a Community Manager at Epic Games, we did it all. Rocket League was always my priority, but like many of my colleagues, I also worked on Fortnite.
So you know
@FortniteStatus and
@RL_Status, the accounts that escalate and help with your Fortnite and Rocket League bugs, issues, and reports? 🔧
Myself and
@CatBlips (who was also impacted by these layoffs) built that entire social support process, team, and workflow from the ground up. Those Twitter/X escalations are ground zero for the Epic Games team. Issues surface on socials first, so we created a system to get them in front of the right people quickly and efficiently. Community helped prioritize urgency, triage reports, provide additional context, and support decisions around what gets patched and how fast.
It brings me some comfort knowing that the system is still there for you, the players, making sure your voices are heard. At the same time, it’s a strange feeling to be on the outside now. No longer able to help carry the weight with the team still in the trenches, but I’m proud of what we built, and I know it’ll keep making a difference. 🫶
Please be kind to
@FortniteStatus and
@RL_Status, there are real people behind those accounts, along with my ex Community teammates who are still showing up every day on the main channels.
They’re doing their best to keep everything moving, often under more pressure than you can see. A little patience and kindness goes a long way. ❤️🩹