Appreciation post for platforms that I am using almost every day Crisp (@crisp_chat) - the GOAT of customer support platforms. I have been using Crisp for almost all of my products. They let you start for free. For one of my products, we needed to try live translation, but it was not included in the Crisp base plan. So we migrated to Chatwoot. We found that Chatwoot is just full of bugs. No notifications or delays in their app, translation not working, and a couple of other things. We switched back to Crisp and upgraded to a higher plan. Crisp Live Translation has single-handedly improved our customer support a lot. Beekeeper Studio (@beekeeperdata) - One of the best database client applications ever. It's super simple. Just love using it. And it's free. ChartMogul (@ChartMogul) - Best metrics platform ever. We track our product revenue metrics with ChartMogul. It lets me create various types of reports for a lot of metrics. Super simple platform with powerful features. Also love sharing ChartMogul graph screenshots Redact Photo (@rikschennink) - I have been using this website for blurring details in images for the last couple of years. It's very simple, free, and works great. Screen Studio (@screenstudio) - the GOAT of screen recording. Have been using it for a long time. And frequently use it to show demos or how-to, etc., for our users. This is not a paid promo post. Just wanted to appreciate all these platforms.

April is a wrap! 🙌 At ChartMogul we shipped 5 pretty big features and hundreds of small improvements, here are our April product highlights 👇 1️⃣ Advanced filter logic (AND/OR): Combine and group filters with AND/OR operators for more flexible and powerful queries. 2️⃣ Customer vs. subscription-level filtering: Choose how filters apply for more precise segmentation based on subscription attributes. 3️⃣ Multi-account access with one email: Use a single email to access multiple ChartMogul accounts, each with its own permissions. 4️⃣ More flexible churn & retention calculations: Control how reactivations, contractions, and segment churn are treated across key NRR/GRR metrics. 5️⃣ Better FX visibility in customer profiles: Subscription History now shows FX impact (including gains/losses) to explain MRR changes across currencies. May is also gearing up to be a big one 💪

I love shipping features that quietly hide complexity ✨ Toggle FX-driven MRR movements for foreign-currency customers 🌍💱 We rebase foreign-currency subscriptions into your account's primary currency at each renewal using the latest rate. This is noisy day-to-day, but critical for accurate audits 📊 So it stays out of your way… until you need the full picture 🔍

Our public release notes at ChartMogul from Q1 2025 vs Q1 2026 (same headcount) 🤩 Product marketing the old way has become borderline impossible 😵‍💫😵‍💫 now only makes sense for huge largest launches max 2-3 times per year – I think it's a good thing, more signal, less noise!

If you use ChartMogul, you’re going to love this 👇 We’ve completely redesigned how invoices work inside customer profiles. You can now add, edit, view, disable, and delete invoices in one clean, intuitive modal. With associated payments and refunds also visible right where you need them. No more jumping between multiple tabs in a data source. No more piecing invoices together manually. Everything in one place. The way it should be. Watch the demo 👇

This started with a hypothesis I couldn’t prove - until now: Do more pricing plans actually help companies grow faster? I partnered with ChartMogul to test it, using data from 6K companies, from early-stage apps to mature enterprises. Here is what we learned:

This one's for all the slow growers out there. Hang in there. Don't believe X, every app doesn't make $1M overnight.

New ChartMogul website just dropped, I think these are my 4 favorite sections, lmk what you think :) chartmogul.com/

Love getting these weekly emails from @ChartMogul // especially when things are good 🥳 2.7% growth per week is 10% per month / would like more at this stage, but I’ll take it and there’s a full week left this January

AI hasn’t disrupted most core SaaS value propositions (unless you’re in specific categories like enrichment, language learning, etc). What it has changed is the mindset. Buyers now expect: 1. Software to be “Intelligent” as table stakes 2. Lower prices 3. More functionality & a faster rate of innovation Only point 1 is completely AI-driven. Point 2 is mostly due to the market being flooded with competing solutions. Point 3 is due to a mix of: – SaaS teams being more focused on development velocity than in previous years (the perception they might be disrupted by AI is part of this) – AI coding models boosting engineer productivity (and increasingly PM productivity) – Open source for everything making it easier/faster to build (e.g. TipTap, etc)

Finally crossed $15k MRR today 😀

Our entire stack for SiteGPT.ai LLM: @OpenAI Website: @reactjs @remix_run @tailwindcss Hosting: @Cloudflare Workers @vercel @modal Chat: @Cloudflare Durable Objects @partykit_io Database: @prisma postgres @pinecone Storage: @Cloudflare R2 Redis Queues Workflows: @upstash AI Observability: @PortkeyAI AI Connectors: @SourceSyncAI @firecrawl Email: @resend @Bento Payments: @PaddleHQ Subscription Analytics: @ChartMogul Analytics: @DataFast_ @posthog Blog: @feather_blogs Communication: @SlackHQ Support: @SiteGPT as website chat Email Support Feedback Portal: @FeaturebaseHQ Docs: @mintlify I use so many tools for running SiteGPT 😅 I don't think I can remove any of them...

🚀 New in ChartMogul You can now import Free Trials (with plans) and Free Subscriptions, giving you a complete view of your PLG SaaS funnel, from free to paid. Free trials (with plans) and free subscription activity will appear in customer profiles and reports automatically for @stripe and @recurly users – or you can import them via our API. As part of this release we’ve also: 🔁 Renamed charts for clarity (e.g. “Subscribers” → “Paid Subscribers”) 📊 Added new charts: – All Subscribers (free paid) – All Subscriptions (free paid) – Trial-to-Free-or-Paid Conversions – Paid Subscriber Churn Rate ✨ Updated the Free Trials chart – it now shows all trials started per period and can be filtered by plan. 🎯 Introduced new filters, like Plan (at subscription start) and Trial-to-conversion in days. There are also plenty of smaller improvements across the app – for example, you can now see how much revenue or how many subscribers you gained or lost from free-to-paid upgrades or paid-to-free downgrades directly in data tables. This update gives you a full picture of both free and paid subscription activity, making ChartMogul the most comprehensive analytics platform for product-led growth SaaS.

Next week I’ll be in Berlin 🇩🇪 at ARRtist Summit – the largest gathering of SaaS founders and revenue leaders in the DACH region. I’ll be speaking on a topic I’ve never talked on publicly before: How to build a high-performance product engineering function. I’m a product person at heart, not an engineer. So this talk will come from the perspective of a product-focused solo-founder, and the 11-year journey of building a SaaS company that’s kept rate of innovation one of our highest priorities. I’ll share what I’ve learned (and unlearned) across three pillars: Architecture – how to build the foundations to set yourself up for success. Team & leadership – what really matters when recruiting and organizing your engineering team. Process – how to keep momentum without drowning in bureaucracy. Why might this be worth your time? It’ll be a rare take on engineering velocity from a non-engineer who’s lived the challenges of running a software company for over a decade. Huge thanks to the ARRtist team for having me, I'm looking forward to connecting with SaaS folks from across Europe and beyond.

🚀 August has been an intense month of shipping at ChartMogul! Here are some of the highlights: 🔗 New HubSpot destination → Send SaaS metrics straight from ChartMogul to company records in HubSpot. 📈 Scenarios → Project ARR and subscriber growth, run what-if analyses, and figure out which growth lever really matters most. ✨ Edit enrolled sequences → One of the most requested enhancements since we launched Sequences earlier this year. 📤 New export → Download a CSV of “MRR per Customer per Month per Plan” under Settings & Data → Exports. ⚡ Smarter automations: ⚙️ “Customer classified as duplicate” trigger → now fires on updates, not just customer creation ⚙️ “Customer created or updated” trigger → define exactly which field updates trigger your automations 🗂 Tasks for everyone → Tasks are now available to all Staff and Admin users — no CRM seat required. 📊 Better subscriber insights → When filtering Subscribers or Subscriber Movements charts by plan, you’ll now see two new rows in the data table: • Subscribers Entering Segment • Subscribers Leaving Segment This gives you a clearer picture of subscriber movements over time. 👩🏻‍💻 New API endpoints → Add, edit, or disable rows of billing data ingested via our integrations (e.g. Stripe, Chargebee, etc). This unlocks the ability to create “sidecar logic” to customize integration behavior beyond the default configuration. 🤑 Add Opportunities in ARR → You can now create Opportunities with deal amounts in ARR, perfect for annual deals! 🔥 And we’re not done yet, a couple more things are going live before the month ends. This is the pace you need to hit in 2025 to stay competitive in SaaS 💪

We’re at @stripe Tour Singapore today! Come say hi 👋 if you’re at the event or close by 🇸🇬

If you run a SaaS business, you need to try this 👇 ChartMogul just launched Scenarios – the fastest, most insightful way to project your ARR & Subscribers and run powerful (and fun!) what-if analyses. Imagine seeing exactly how your business would grow if the next 5 years looked like the last 6 months… then asking: What if the future looked different? 💡 Examples: • What if churn dropped by 20%? • What if we raised prices by 50%… but signups slowed? With Scenarios you can: ✅ Project growth based on recent performance ✅ Layer multiple what-if scenarios or compare them side-by-side ✅ Phase in changes over months or years ✅ See every scenario vs your baseline projection Why it matters: Every SaaS business has a lever that matters more than the others, be it churn, acquisition, or pricing. Scenarios makes it obvious which lever will have the biggest impact so you can focus where it counts and smash through the dreaded SaaS growth ceiling. Check the “Scenarios” section in your ChartMogul account and start modeling your growth today. 📌 More details in the comments.

You already have a brand. The question is whether you’re shaping it on purpose. Most early-stage startups wait too long to think about brand. It feels vague. Hard to measure. Easier to postpone. But brand happens anyway. Every tweet, support ticket and product decision shapes how people see you. The best teams build it early and turn it into an advantage. Join @ChrisClickUp , @JasonMillerCA ,@nicolewojno, and @biancatwilk as they share how early brand bets paid off and what they’d do differently next time. Register for the live panel 👉 lnkd.in/eKwVE-6q