We discovered how to cut the failure rate of any AI agent on Tau²-Bench, the #1 benchmark for customer service AI.
Agents often fail in multi-turn, tool-use tasks due to a single bad LLM output (reasoning slip, hallucinated fact, misunderstanding, wrong tool call, etc). We introduce an automated LLM trust scoring message revision pipeline that mitigates this brittleness and keeps agents on the rails.
Benchmarks show that our approach remains effective across all Tau²-Bench domains (Telecom, Retail, Airline) and different LLMs -- cutting agent failure rates up to 50%.