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Communications Ombudsman @CommsOmbudsman

Formerly Ombudsman Services. If you’re looking to raise a dispute with your communications provider, please visit our website for more information.

Joined October 2022
  • Tweets 212
  • Following 113
  • Followers 177
21 Photos and videos
From today, consumers are able to refer unresolved disputes after 6 weeks from the date they first notified their provider of the issue, a reduction from the current 8-week waiting time. This change is part of @Ofcom’s drive to ensure quicker access to dispute resolution.
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Positive news for UK mobile and broadband consumers 📣@Ofcom is reducing the 8-week period you need to wait before registering unresolved complaints with our service. From 8th April, you’ll be able to access our free and impartial service 6 weeks after first raising a complaint
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Today marks the #InternationalDayofSignLanguages. We work with @signsolutionsuk, allowing consumers to contact us and benefit from our service via #SignLanguage #BSL For information on #accessibility adjustments we can make to our service, visit commsombudsman.org/accessibi…
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Need help with a mobile phone, broadband, Pay TV or landline dispute? Our service makes it simple for consumers to resolve disputes with their communications provider. Our team work hard to provide excellent service by supporting consumers with their case from beginning to end.
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Did you know that our easy-to-use service is free to consumers? Start your dispute at bit.ly/3tYy2fC Before raising your dispute with us, please allow your provider eight weeks to put things right (unless you receive a deadlock letter from them sooner).
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Communications Ombudsman has welcomed Ofcom’s proposal to shorten the amount of time before consumers can raise a dispute regarding their communications provider. bit.ly/4jgMQeW #Ofcom #communications #broadband #mobilephone #complaints #consumerprotection
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If you have a dispute with your communications provider, there are several ways to contact us. Find all of our details on our website. bit.ly/4iYTFl7 #ombudsman #broadband #mobilephone #complaints
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Our simple process makes it easier than ever to raise a dispute with your #broadband or #mobilephone provider, but don’t just take our word for it #customerfeedback Find out how we could help you at commsombudsman.org #ombudsman #complaints
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This week we welcomed communications providers to our second SLP of 2024. We examined the importance of evidence to increase efficiency and build trust between providers and their consumers. Thank you to everyone who made this a successful day. #CustomerService #SLP2024
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At the eleventh hour, on the eleventh day, of the eleventh month, colleagues from across Trust Alliance Group will pause to honour and remember them. #RemembranceDay #LestWeForget
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If you're having issues with your mobile, broadband, landline or pay TV provider, we may be able to help resolve your dispute. Find out when and how we can help: commsombudsman.org/raise-dis… #broadband #mobilephone #communications #ombudsman #complaints
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We provide a free and impartial service that aims to resolve disputes between consumers and providers in the communications sector. Find out more: communicationsombudsman.org #broadband #mobilephone #communications #ombudsman #complaints
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Communications Ombudsman retweeted
OmbudsmanAssociation@OmbudAssoc
10 Oct 2024
❗️New Resource Alert❗️ We’ve just published a ‘Guide to Ombudsman Offices in the UK’ 📝 Learn about Ombudsman schemes, navigate the complaints process and find the right support 🔗 Check it out: ombudsmanassociation.org/new… #OmbudsDay2024 #OmbudsGuideUK
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Today we have published our data showing complaints for the first half of 2024. The data shows that the we have seen a 54% increase in cases accepted, compared to the same period last year. commsombudsman.org/news/comm…
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Eid Mubarak! We'd like to wish a Happy Eid al-Adha to everyone celebrating today. #EidMubarak #EidAlAdha
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We'd like to wish Happy Vesak Day to everyone celebrating today.
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We'd like to wish Happy Passover to everyone celebrating. #HappyPassover
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We would like to wish Happy Khalsa Vaisakhi Day to everyone celebrating today.
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Eid Mubarak! We'd like to wish a Happy Eid al-Fitr to everyone celebrating today. #EidMubarak #EidAlFitr
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Communications Ombudsman retweeted
Trust Alliance Group@trustalliancegp
31 Mar 2024
We'd like to wish everyone who's celebrating today a Happy Easter! This week our colleagues visited seven local primary schools to surprise reception and year one classes with Easter Eggs #Easter2024 #Easter
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