The Focus Group creates customer experience events focussed on improving every aspect of corporate interaction with customers and employees.
Joined March 2010
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7 Oct 2020
If you want to exceed customer expectations, you need to adapt to the new mindset...
#CEW2020 #B2C #CustomerExperience #CustomerService
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28 Sep 2020
How can you achieve a connected and consistent Customer Experience by utilising Technology?
Find out during #CEW2020 Part 4 - Technology, Data & Analytics coming to you as an online event of 90min on 29 Sept. at 10:00 UK London time.
#CX #Technology #DigitalTransformation
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24 Sep 2020
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14 Sep 2020
We have a phenomenal speaker list lined up for tomorrow with loads of freebies to attendees including the latest whitepaper from Gap in the Matrix on the psychology of sneaker shoppers.
Act now - follow the LiC to book your seat.
#CEW2020 #CX #DigitalTransformation
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8 Sep 2020
What a great session! We just wrapped up #CEW2020 Part 1 - #Leadership, and would like to thank Willem Gous - The Human Entrepreneur, Tom VAN DER LUBBE, Nic Ray, Brendan Leece and Edgar Spongolts.
Great content with relevant references and interesting food for thought :)
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1 Sep 2020
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28 Aug 2020
How can you drive value directly from #CX in your B2B organisation?
#CEW2020 B2B Part 1 - #LargeB2B will give you the answer along with invaluable guidance and strategies to drive your CX Strategy to success.
Register for this online event before 10 Sept. LiC
#VirtualEvent
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28 Aug 2020
The pandemic has certainly done a fantastic job at highlighting trends and problems when it comes to #EmployeeExperience over the past couple of months.
Jo Taylor from Let's Talk Talent recently shared some great insights on the topic.
bit.ly/2D5lQja
#CEW2020
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27 Aug 2020
How does #culture figure into your care plan?
Register for the #PX020 Series – Part 1, PX & Culture for Care coming to you as an online event of 90min on 29 Sept. at 10:00 UK London time.
#PatientExperience #CulturalTransformation #VirtualEvent #HealthcareProfessionals
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27 Aug 2020
Do the leaders in your organisation have the skills they need?
Don’t delay! Register for #CEW2020 September Series – Part 1, Leadership coming to you as an online event of 90min on 8 Sept. at 10:00 UK London time. LiC
#CX #Leadership #VirtualEvent
26 Aug 2020
Creating the right experience by starting at the core.
#CEW2020 #CX #CultureShift #CustomerExperience
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26 Aug 2020
Did you know that you will receive a FREE MAPPING TOOL when you book any of the #CEW2020 #B2B sessions?
A unique opportunity for all #CX leaders, brought to you by CEW and our deployment partner, @TribeCX.
Find out more!! Link in the comment section.
#OnlineConference
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25 Aug 2020
When you find suitable candidates, best to hold on to them and grow the talent.
25 Aug 2020
Is Employee Engagement complete Bullsh!@#?!
Register for #CEW2020 Sept. SeriesThe event includes freebies from Tribe CX as well as recordings from the July Series for a broader perspective. LiC.
#CEW2020 #EmployeeExperience #CX #VirtualEvent
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24 Aug 2020
Do the leaders in your organisation have the skills they need?
This is a great session for anyone in a leadership position if they want to up the game and navigate their company to thrive past the pandemic.
Register for #CEW2020 Sept Series. LiC
#CX #Leadership #VirtualEvent
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21 Aug 2020
Do you know what to do now, do next and do later to draw value from #CustomerExperience?
This session will focus on the specific opportunities and challenges in designing and optimizing CX in the context of large B2B relationships.
Learn more and register - LiC
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