We're a CX publication and professional community on a mission to create and design people-first experiences.
Joined January 2020
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7 Dec 2023
Learn why customer service knowledge management (CSKM) is key to customer service, with real-world insights and actionable tips for a CSKM strategy that will empower your team, delight your customers and improve your company's bottom line! 🚀
>> loom.ly/UlhNPJE
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6 Dec 2023
The addictive nature of social media and the negative toll it takes on our mental health isn’t exactly a new concept.
But at what point does that become a CX problem to solve?
Learn more! >> loom.ly/soxbZRM
#CXLead #CX #CustomerExperience #Lawsuit #SocialMedia
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5 Dec 2023
The top names in CX are helping us shape our community for CX leaders. If you're on the waitlist, get ready to chat with experts, coaches and mentors including @ECM_marketeer, @CXCreator, Michael Barnes, and @gregkihlstrom among others.
👉 loom.ly/ipb2fLM
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5 Dec 2023
If you aren’t on the waitlist yet, what the actual heck are you waiting for? Get your name on that list already!
👉 loom.ly/ipb2fLM
#CXLead #CustomerExperience #CXCommunity
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30 Nov 2023
Emotional branding is a powerful strategy to help your audience relate to your SaaS company on a deep, sentimental level. 💙
Learn how to boost your SaaS brand by fostering a more emotional connection with your customers. 💡
>> loom.ly/B8NRx2g
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29 Nov 2023
Learn to set your SaaS brand apart with this step-by-step process for creating a powerful slogan that enhances your brand's value and supports its CX. 💡
Because the importance of crafting a meaningful brand slogan is as important as ever. 👇
>> loom.ly/16GHuIQ
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28 Nov 2023
The founding members of our community for CX Leaders in SaaS will get a number of exclusive benefits, including a limited edition Founders badge, a healthy discount and direct access to our bench of CX Experts.
👉 loom.ly/ipb2fLM
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28 Nov 2023
There’s still time to sign up for early access, so head over to the website and get your name on this list!
👉 loom.ly/ipb2fLM
#theCXLead #CustomerExperience #CXCommunity
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23 Nov 2023
Omnichannel customer experience can unlock incredible value for your SaaS company by improving CSAT, increasing CLV, and streamlining your operations. Here’s how SaaS brands should think about getting started.
>> loom.ly/Rzrfs1w
#CXLead #CX #CustomerExperience
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16 Nov 2023
With over 70,000 dedicated LinkedIn followers and clients ranging from FedEx to McDonald's to AT&T, Dennis Wakabayashi's influence in the CX realm is wide, varied and undeniable. 👀
Check out Dennis' Interview! 👇
>> loom.ly/wv5e4mk
#TheCXLead #CustomerExperience
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14 Nov 2023
We’re doing something new & exciting—we’re launching a community for CX leaders like you!
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14 Nov 2023
Why? Easy. Because delivering exceptional customer experiences is a complex process. We need to get buy-in from other teams, secure budget from leadership, and make sense of a hot mess of data. Not to mention the imposter syndrome we deal with along the way.
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14 Nov 2023
So we’re gathering a small universe of cool people so you can build your network, get insights from CX experts, access peer support, but most importantly, take time to laugh at the absurdities of our role.
Interested? Sign up for early access!
👉 loom.ly/ipb2fLM
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9 Nov 2023
With over 25 years in the IT analyst industry, Michael Barnes has been following the CX space since its inception. 🔥
Lear his insights! >> loom.ly/AR7os6M
#CXLead #CustomerExperience #Interview
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8 Nov 2023
In this article, I’ll walk you through seven of the key performance indicators that are impacted by AI customer service tools. 🤖
>> loom.ly/J5T1Vxw
#CXLead #AI #CustomerService #KPI
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7 Nov 2023
In this interview, Melissa Henley shares her insights on the common CX challenges SaaS companies face, the roles AI will play in customer interactions, and why the best CX philosophy is summed up in a song by The Beatles!
>> loom.ly/5IZfHg8
#CXLead #CustomerExperience
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6 Nov 2023
From the perspective of a CX leader, we can see obvious benefits to adopting AI tech. 🤖
There are substantial cost savings and quicker solutions to complex problems — but is it really worth giving the boot to an entire department? 🤔
Learn More Here! >> loom.ly/R4tWUSk
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2 Nov 2023
The online/offline gap is the biggest challenge facing retailers today. 🤕
Learn how to tailor your SaaS solutions to retailers by making omnichannel features a priority. ✅
>> loom.ly/AEKF5tk
#CXLead #CustomerExperience #OmniChannel #SaaS
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31 Oct 2023
These seven big brands' obsessions with customers is a key reason why they're so famous in the first place. Here's how a relentless focus on customers has set them apart. ✅
>> loom.ly/l7R3JPQ
#CXLead #CustomerExperience #CustomerCentric #Marketing
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11 Oct 2023
Phygital experiences merge the best features of physical space and digital innovation. 🚀
Join us as we examine how brands are transforming this space, and with what impact. 💡
>> loom.ly/ZRwHG1k
#CXLead #CustomerExperience #Phygital #DigitalInnovation
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