International business development leader, contact center expert, technology speaker, helps companies deliver AMAZING customer experiences!
Joined May 2010
- Tweets 17,946
- Following 301
- Followers 425
- Likes 59
6,219 Photos and videos
7 May 2025
For years, #AI has helped businesses automate, analyze, and improve efficiency. Tools like @Five9 AI Insights turn data into valuable intelligence. Learn how to do more with your data. #CX #TheNewCX livesocial.seismic.com/t1Dqz…
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2 May 2025
#CX is evolving fast, and many brands are struggling to keep up. The key is a proactive approach:
1️⃣ Design frictionless experiences
2️⃣ Empower agents with the right tools
3️⃣ Leverage customer feedback
Read on:
#TheNewCX #AI @Five9 livesocial.seismic.com/tdCAz…
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1 May 2025
We announced @Five9 Fusion for @Salesforce, an offering that combines Five9's real-time system of action with Salesforce's #1 #AI #CRM, to create a fully integrated, AI-elevated solution for customer experience. Read on:
#PartnerPowered #CustomerExperience livesocial.seismic.com/tou-r…
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1 May 2025
🏆 @Five9 AI Agents won the 2025 Artificial Intelligence Excellence Award for Innovative #AI Products. Plus, Five9 GenAI Studio was named a finalist. Big thanks to @BigAwards for the recognition. #AIAwards #TheNewCX livesocial.seismic.com/tgUAv…
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1 May 2025
Kristine McNamee, VP Global Guest Contact Centers at @WyndhamHotels explores what #TheNewCX means to her and the power of customer experience personalization. Learn more about our customers' stories: bit.ly/44El9aQ
#CustomerSuccess #PowerOfMore @Five9
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1 May 2025
📢 Big news: @Five9 announced Five9 Fusion for @Salesforce, a unified #CCaaS and #CRM solution. Read more via @cxtodaynews:
#PartnerPowered #CustomerExperience livesocial.seismic.com/tLnkj…
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1 May 2025
This year's Customer Success Book you'll find real-world success stories from businesses that have embraced #TheNewCX—transforming contact centers, integrating AI, empowering agents, & delivering smarter, seamless experiences. #PowerOfMore @Five9 livesocial.seismic.com/tFepU…
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1 May 2025
Get ready for the next @Five9 #AIIRL tour stop in Raleigh, NC. Join us to hear real-world insights from experts at @Cresta, and @NM_Financial as they share real-world use cases, insights, & inspiration. Secure your spot:
#TheNewCX #CustomerExperience livesocial.seismic.com/togml…
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1 May 2025
🚀 Retail leaders are transforming #CX—are you? Retailers worldwide are leveraging AI, automation, and cloud technology to enhance customer experiences and drive efficiency. See how top brands are achieving real results:
#RetailCX #TheNewCX @Five9 livesocial.seismic.com/tLEqm…
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1 May 2025
Exciting news! @Five9 is heading to Asembia AXS25. Let's connect, collaborate, and explore new opportunities with the Five9 Intelligent CX Platform, powered by AI. Schedule a meeting with our team:
#Asembia25 #HealthcareCX #TheNewCX @asembiarx livesocial.seismic.com/t6Iax…
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23 Apr 2025
Nuestro equipo está listo para Customer Experience Summit 2025 en nuestro stand no. 25.
✅ Envía un mensaje a Diana Carolina Lemus, @Five9 Regional Sales Director, en LinkedIn para agendar tu reunión. #CXSUMMIT2025 #CX #InteligenciaArtificial @BPrO_org livesocial.seismic.com/t2OIB…
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21 Apr 2025
At @Five9, we are committed to AI innovation, and we are proud to be recognized as an AI leader by the @BigAwards 2025 AI Excellence Awards. Read on:
#ArtificialIntelligence #AIAwards #InnovationExcellence #TheNewCX livesocial.seismic.com/tMumw…
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18 Apr 2025
95% of consumers say they tell someone to stop buying from a brand after one bad service experience.
Join @BlairPlez & @Five9's Matt McGinnis as they unpack key findings & real-world #CX strategies. #TheNewCX #PowerOfMore livesocial.seismic.com/tPZvR…
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18 Apr 2025
AI's impact on #FinancialServices has been debated for decades, but #GenAI is changing the game. 🚀
See how @Five9 Genius AI is shaping the future of #CX in banking, lending, insurance, and beyond. #TheNewCX livesocial.seismic.com/togTG…
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18 Apr 2025
🏦 @CentralBankMO achieved 80% intent-matching accuracy with the help of @Five9 AI Agents. Learn how Central Bank is doing more with the Five9 Intelligent CX Platform. #PowerOfMore #TheNewCX #CustomerSuccess #AI livesocial.seismic.com/t7COO…
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18 Apr 2025
✈️ With 1,500 agents handling up to 50K calls daily, @AlaskaAir turned to @Five9 for a seamless cloud transition. The result: Enhanced efficient and growth through seamless customer care. #PowerOfMore #CustomerSuccess livesocial.seismic.com/t40PI…
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18 Apr 2025
Descubra cómo la innovación está transformando la experiencia del cliente con datos clave y estrategias esenciales. El futuro del #CX ya está aquí. ¿Está su empresa lista para dar el siguiente paso? 🔍✨ #PowerOfMore #TheNewCX @Metrigy @Five9 livesocial.seismic.com/t9oWl…
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18 Apr 2025
For government agencies, better citizen support = greater cost-efficiency. Join us to learn why the @Five9 UC integration with @MicrosoftTeams boosts first call resolution and improves experiences for citizens & agents. #PartnerPowered #TheNewCX #CX #UCaaS livesocial.seismic.com/tcNdS…
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18 Apr 2025
What are your top 3 #CX challenges? Share them with us, and we'll reward you with a FREE virtual AI use case discovery session with our expert #RetailCX Consultants. #AIinRetail #CustomerExperience @Five9 livesocial.seismic.com/tCNTo…
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28 Mar 2025
In the 2025 @CRN 𝘊𝘌𝘖 𝘖𝘶𝘵𝘭𝘰𝘰𝘬 @Five9 CEO, @Mike_Burkland, shares his insights and vision for the future of customer experience and #AI. Learn more: #CEOOutlook #CRN #TheNewCX livesocial.seismic.com/t_Qwk…
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