The New CX Starts Here. Transformed by AI, Powered by Five9.
Joined September 2009
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It’s time to end your #CX nightmare. Stop by booth 510 at #CCWVegas and let us show you how to deliver the customer experience of your dreams. ✨ bit.ly/43bAbCZ
#TheNewCX @CustContactWeek
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#AI is reshaping #CX investment priorities in 2026. This infographic highlights the top trends from @DMGConsultLLC research, revealing how enterprises are modernizing customer experience through AI, analytics, automation, and orchestration to experience #TheNewCX with measurable business impact. bit.ly/4evyV4a
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#AI Agents are reshaping #CX with faster, smarter, and more efficient customer interactions. This @AragonResearch1 report explores why we were named a leader in AI Agents and offers key insights into #GenAI, Conversational AI, platform architecture, and emerging agent types—so you can choose the right technology partner with confidence. Download now: bit.ly/4e7mVEQ
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Our 13-year partnership with @Salesforce is more than just a milestone—it's a commitment to equipping your business with the tools to deliver a frictionless, unified customer experience. 🤝 Learn more about Five9 Fusion for Salesforce: bit.ly/43da2UB
#PartnerPowered
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Five9 is bringing a powerhouse lineup of sessions at #CCWVegas covering everything from proven #AI ROI to humanizing customer contact. Add these sessions to your agenda: bit.ly/4o7bpxS
#CustomerContactWeek @CustContactWeek @TruConnect @PennMedicine @AdventHealth @Vitalant @msufcu #TheALDOGroup
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What a fantastic time at our Champion Power Drive event! ⛳️ A huge thank you to all the incredible customer champions who joined the Five9 team for a special evening at Topgolf Schaumburg. @Persistentsys @Trace3 @AceHardware @Paylocity @IAA_auctions @CDKGlobal #Sysmex #SEIUHCII
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Empower your agents. Delight your customers. With Five9 Fusion for @ServiceNow, you can combine real-time intelligence, enterprise-grade voice, and seamless routing to elevate your service operation from functional to phenomenal. bit.ly/4nSsmM4
#PartnerPowered
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Five9 is proud to be a Title Sponsor at @Forrester CX Forum East 2026. 🗽 Add to your agenda our main stage keynote with our customer, @WyndhamHotels, where we'll explore how the business is leveraging #AI to handle nearly 60% of property-level calls while simultaneously building a future where every stay is perfectly tailored to the guest. Visit us at booth #16 to continue the conversation. bit.ly/4eaj62F
#ForresterCXForum
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In this new @DMGConsultLLC report sponsored by Five9, discover how organizations are investing in #AI, automation, analytics, and orchestration to deliver measurable outcomes and enable customers to experience #TheNewCX with more connected, personalized journeys. bit.ly/4dzyYM6
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Even with new tools and #AI, agents are still switching systems, searching for information, and repeating work. That friction shows up directly in your customer experience. Ready to make great experiences easier to deliver? Come to booth 510 or book your meeting here: bit.ly/43bAbCZ
#CCWVegas #CustomerContactWeek @CustContactWeek
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#AI now sits at the center of nearly every #CX roadmap. This eBook is designed to help you build for what’s next — starting from where you are today. It’s a guide to your AI journey, offering insight into readiness and providing a path to successful CX and AI transformation. Get the eBook: bit.ly/4bfTxLb
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The bottom line for contact center leaders navigating #AI in #CX is this: focus on the use cases that drive measurable impact, and choose sound partners that can scale with you over time. The goal isn’t to chase what’s new; it’s to build a foundation that can adapt as the market evolves as a part of a long-term CX transformation strategy. Read on: bit.ly/4upVYCV
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Huge congratulations to our incredible customers @PilotFlyingJ, @IAA_Auctions, and #TheALDOGroup for being named finalists in the 2026 𝘊𝘊𝘞 𝘌𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦 𝘈𝘸𝘢𝘳𝘥𝘴! 🎉 These awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.
Heading to #CCWVegas? Make sure to visit us at booth 510 and book a meeting: bit.ly/43bAbCZ
#CCWExcellenceAwards @CustContactWeek
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#AI isn’t just a strategy anymore; it’s happening in the moments that matter most. Hear from Anna Baird and Tony Sorensen as they break down what it really takes to move from AI experimentation to execution, while keeping people at the center. Register now and see how AI your frontline can elevate every customer interaction. bit.ly/4nCCNTW
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#AI is the answer, but what’s the question? 🤔 At Five9, we know that true innovation isn't just about the technology—it's about the outcomes. We are proud to partner with #Babble, true experts in the UK market, to look past the AI hype. Learn more about our partners: bit.ly/3YLuUjz
#PartnerPowered
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At Five9, we know that transforming the #CX landscape takes more than just great technology—it takes incredible people. 🤝
On May 9th, we celebrated #Five9Day across the globe! From our amazing teams giving back and celebrating in our offices, to our customers and partners who make everything we do possible, it was a day dedicated to building meaningful connections.
See how our global community came together to celebrate the power of connection. #Five9GivesBack
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We love seeing our partners succeed! 🎉 A huge congratulations to @MatrixNetworks on a massive recent win with a client in the UK.
By teaming up, we were able to help this client drive new business through proactive customer engagement. Matrix Networks leveraged the strength of the Five9 dialer, combining Voice, SMS, and powerful AI insights to help the contact center completely optimize the business's outreach strategy. Learn more about our partners: bit.ly/3YLuUjz
#PartnerPowered
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Heading to #CCWVegas? 🎲 Visit Five9 at booth #510 to see how we’re making great experiences easier to deliver. You don’t improve #CX by adding tools—you improve it by removing the effort it takes to deliver it. Book a meeting and see the Five9 Intelligent CX Platform in action: bit.ly/43bAbCZ
#CustomerContactWeek @CustContactWeek
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We're still buzzing from the energy at #EpicXGM. ✨ Our biggest takeaway? Healthcare contact centers are tired of the "swivel chair" problem and are looking for long-term, trusted partnerships in taking their patient engagement and contact center optimization initiatives.
It was incredible to show so many health systems how Five9 Fusion for Epic integrates seamlessly to reduce agent burnout and cut patient wait times. Learn more about Five9 Fusion for Epic: bit.ly/4nl02BK @heyepic #HealthcareCX
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Most quality programs only see a fraction of the customer story. Five9 Agentic Quality Management changes the game — analyzing 100% of interactions in real time with #GenerativeAI. In this session, you'll understand how leading brands turn instant insights into personalized coaching, smarter automation, and full-journey visibility. Watch now: bit.ly/3QWelRp
#AQM #CustomerExperience
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