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Doug Tedder @dougtedder

Better IT = Better Business. I can help. | dougtedder.com

Joined March 2009
  • Tweets 5,668
  • Following 202
  • Followers 1,498
409 Photos and videos
Doug Tedder retweeted
HappySignals
@HappySignalsLtd
28 Nov 2024
Companies have spent billions of dollars on #ITSM implementations, but many orgs fail to achieve the expected success. With so much invested, why has ITSM come up short for those companies? Here, @DougTedder explains & proposes three ways #ITXM can help. hubs.ly/Q02ZNTr30

Three Ways Good ITXM Makes ITSM Better

This blog by Doug Tedder looks at why many ITSM implementations come up short, and three ways that ITXM can help.

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Why aren't your #SLA helping your #XLA ... dougtedder.com/2024/03/05/wh… #ITSM

Why your SLAs aren’t helping your XLAs

It may be hard to believe, but the term “experience economy” is nothing new. The term was first mentioned in this 1998 Harvard Business Review article. In the article, the authors posited that an...

dougtedder.com
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Doug Tedder retweeted
Joe The IT Guy@Joe_the_IT_guy
15 May 2023
6 Tips to Wake Up Your #ITSM Zombie including: Use a Kanban board as your change schedule and many more, @dougtedder explains all. buff.ly/3LcK4s4
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What? The service portal - intended to facilitate a smooth and efficient self-service experience - kills end-user productivity? Portals are touted as a means for ‘contact deflection’ (a IT-centric view), yet result in a poorer end-user experience? What are we (IT) thinking?
Sophie Danby@SophieDanby
23 Feb 2023
In the @HappySignalsLtd Global IT Experience Report, Happiness with the service portal experience has increased by 3%, but it still remains the biggest productivity killer with an average lost time of 4 hours 19 minutes. #ITXM #ServiceDesk #ITSM
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Sad, but not surprised.
Sophie Danby@SophieDanby
23 Feb 2023
Anyone surprised? Data vis @HappySignalsLtd #ServiceDesk #ITSM #ITXM
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Doug Tedder retweeted
HDI Team@ThinkHDI
20 Oct 2022
Replying to @dougtedder
@dougtedder leads Session 203: Good Strategy Can't Be Found in the Rearview Mirror this year at #SMWorld. Learn about good #ServiceManagement organizations can enable strategic #DecisionMaking. Check it out: informatech.co/3oisir8
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Doug Tedder retweeted
Brian Tyler Cohen
@briantylercohen
1 Jun 2022
Wow. Probably the most powerful ad I've ever seen. @Booker4KY is the real deal.
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Doug Tedder retweeted
Greg Sanker@gtsanker
19 May 2022
Always fun to see your name in lights - especially when alongside these stars @RoyAtkinson @RaeAnnBruno @dougtedder @vickirogers #SupportWorld
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Doug Tedder retweeted
Greg Sanker@gtsanker
19 May 2022
Great discussion with @RaeAnnBruno @RoyAtkinson @dougtedder @vickirogers on optimization and automation. #SupportWorld
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Isn't that a bit like leading a horse to water, but you can't make it drink? 🤔
Roy Atkinson@RoyAtkinson
18 May 2022
Replying to @SophieDanby @dougtedder @RaeAnnBruno @vickirogers @gtsanker
I shall be holding his hands to the keyboard. I would “hold his feet to the fire” but that would not help his typing.
Doug Tedder retweeted
Greg Sanker@gtsanker
13 May 2022
Optimize then automate or automate then optimize? I’ll be exploring this with fellow panelists @RaeAnnBruno @dougtedder @vickirogers at #SupportWorld next week. Moderated by the one, the only @RoyAtkinson Which is it, do you think?
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Doug Tedder retweeted
Roy Atkinson@RoyAtkinson
23 Mar 2022
Join us for this panel discussion at #SupportWorld Live in Las Vegas in May, featuring @RaeAnnBruno, @dougtedder, @vickirogers, @gtsanker - and I'll be moderating. Session 401: Optimize Before You Automate: Why and How SupportWorldLive.com #automation
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Doug Tedder retweeted
ITSM.tools@itsm_tools
7 Mar 2022
Check out these thoughts from @RoyAtkinson, @StephenMann, @ITSMNinja, @BarclayRae, @DougTedder, @Karen_ferris, @RaeAnnBruno, @DanielBreston & others, on four areas of predicted future change in the world of #ITSM. buff.ly/2U9Z8yU
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Doug Tedder retweeted
Greg Sanker@gtsanker
26 Jan 2022
If you know, you know…
Lisa Forte@LisaForteUK
26 Jan 2022
This depicts most of my days
Merrygoround on fire

ALT Merrygoround on fire

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A lot to look forward to in 2022 if these trends and predictions are correct! I am especially looking forward to watching the growing influence of CIOs on the business. Any other predictions you'd add to this list? buff.ly/3Dxq0tc
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A brand new year means new goals, initiatives and new partners. Re-sharing this post as a reminder to #IT pros that it pays to become an expert at the art of IT partnerships. buff.ly/3fBKY1B
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"According to the survey, more than one in five respondents abandoned their automation project completely, while nearly one in three said the technology didn't work as intended." Great article by @TechBeaconCom on how to avoid automation failures. buff.ly/3CmFL6t
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The road to digital transformation starts with a map—quite literally. Mapping your value streams and your business capabilities is the faster way to get you to digital transformation. buff.ly/3petOvO #DigitalTransformation #servicemanagement #CIOs
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Fascinating to watch how IT leaders are leveraging the importance of technology into bigger roles! Getting a handle on your #servicemanagement is a fantastic way to test those business-savvy skills. buff.ly/3ytGPEG
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Automations can cause more problems than solutions if they are set up incorrectly—and that starts by understanding the workflow you want to automate. And that means every step in it. I break down how to stop poorly designed automations from the start: buff.ly/31Bk4me
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