Imagine if every passenger on an airplane had a direct line to the pilot.
That’s what medicine has become.
We have embraced frictionless communication and that not a good thing.
With things like Epic Chat, every member of the healthcare team has immediate access to the physician.
Now there’s a constant stream of minor questions. It’s discouraged people from thinking critically. “Just ask the doctor,” has replaced any sort of clinical reasoning.
When I was a resident, we had an answering service. Anyone who wanted to reach the doctor needed to go through a third party. This provided triage and accountability. If we were getting called in the middle of the night for stool softener orders, there was a record of that.
A little friction in communication is a good thing.