Transforming customer experiences.
Joined September 2012
- Tweets 5,835
- Following 203
- Followers 471
- Likes 881
1,805 Photos and videos
Jan 23
Modern customers expect seamless, personalized, and outcome-driven experiences, and the metrics we use must reflect that. Rather than abandoning traditional metrics, the future of CX measurement is about reframing them within a broader, smarter system. bit.ly/4jC3iH6
36
Jan 21
Traditional cybersecurity strategies are not designed to counter intelligent, adaptive threats. The question is no longer if AI will be targeted, but how soon, & whether organizations are prepared to respond with equal intelligence. bit.ly/4foozls
41
Jan 19
A seamless hybrid CX model eliminates that trade-off by blending digital efficiency with human empathy across the entire customer journey. Such a model requires digital and human interactions to work together, not in silos. bit.ly/49mA7Di
28
Jan 14
To truly optimize your content, you need to understand what generative engines are looking for and how to deliver it. Our latest blog shares a step-by-step GEO content workflow that can help your content become the version that generative engines choose. bit.ly/3YmWpQi
22
Jan 13
A billion-dollar conglomerate was struggling with the increasing negative conversations and low-quality responses. Learn how HGS turned it around for them with AI and automated tagging in this blog: bit.ly/4kN0yFY
23
Jan 13
🎉 HTN Now Awards Finalist: CHC AI, co-developed with Outcomes Matter Consulting, cuts CHC checklist time 80% , boosting trust & giving professionals more time for people.
#HTNAwards #AISolutionOfTheYear #HumanCentredAI #PublicSectorInnovation #HealthTech #EthicalAI #HGS
36
Jan 12
Financial crime isn’t slowing down — and neither can AML teams. 🚨
Meet AMLens: explainable AI for faster risk detection, human-led context, and AI-assisted SARs. Built for speed & trust. 👉 bit.ly/4qk3yx6
#AIinFinance ##HGSAITransformation #HGSIntelligentExperiences
30
Jan 9
If AI is now the ones producing the answer for search engines, how do you ensure that your content is the material they rely on? How do you persuade generative engines to cite you? Learn more in our latest blog. bit.ly/4sssm7x
12
Jan 8
Learn how the HGS team automated and streamlined recruitment processes and filtered, qualified, and triaged international job candidates for this leading business process management (BPM) client. bit.ly/46WAjK0
16
Jan 7
Planning can’t be a once-a-year exercise anymore. Shelly Jain shares how modern platforms turn planning into a real-time, strategic advantage. Read how HGS is rethinking what’s possible. 👉 ➡️ bit.ly/3L0fFQA
20
Jan 6
We don’t just design interfaces — we engineer experience ecosystems.
By combining modern DX platforms and personalization with Optimizely, HGS helps brands turn users into believers.
35
Jan 2
Business planning can’t be static. Learn how Pigment is enabling continuous, connected planning—bringing finance, HR, sales, and ops together for faster decisions and smarter forecasts. 👉 Unlock the future of business planning — read the full interview: bit.ly/3L0fFQA
25
30 Dec 2025
At HGS, we connect you with the right talent globally! Watch Lachlan Maxwell explain our unique, scalable #OffshoreStaffing solutions tailored to your culture and goals. Learn more: oss.hgs.cx/
17
29 Dec 2025
Planning is evolving fast. xP&A breaks down FP&A silos by uniting finance, sales, HR, ops, and more around one data source—enabling real-time insights, agility, and smarter decisions. 👉 Read the full insights here: bit.ly/4qaZsYd
22
26 Dec 2025
“AI is no longer an add-on — it’s the backbone of future customer experience. Explore the top trends shaping CX in 2026 and how organizations can turn AI potential into measurable impact.” bit.ly/3MJX8Zc
#AIinCX #CustomerExperience #CXTrends #ArtificialIntelligence
1
31
25 Dec 2025
UK retail CX is under real pressure—rising costs, higher expectations, and tougher competition. This report reveals how leading retailers are using AI, automation, and omnichannel strategies to improve loyalty and performance. 📊 Download: bit.ly/4rTYj8q
23
24 Dec 2025
More IT leaders are turning to multi-cloud and hybrid cloud architectures. Learn why in this blog: bit.ly/4nO1Lj7
8
22 Dec 2025
Looking ahead to 2026: AI will revolutionize Customer Experience (CX) with Agentic AI, hyper-personalization, proactive predictions, multimodal interactions & stronger human-AI collaboration. What's to come in 2026: bit.ly/3MJX8Zc
13
19 Dec 2025
Agentic AI: Digital Workers handle micro-tasks, orchestrated by AI Assistants for powerful solutions. Build from scratch? Months tech debt risk. Modular prebuilt? Prototypes in weeks via 90-day PoV—no lock-in.
Why buy modular: bit.ly/445PEFI
#AgenticAI #AIAutomation
26