AI analyst @IDC. Current focus areas include #conversationalAI, text & speech #AI, #search & #knowledgediscovery. Tweets are my opinion & not IDC’s.
Joined March 2019
- Tweets 256
- Following 166
- Followers 237
- Likes 642
34 Photos and videos
11 Sep 2025
Home after a fun and informative few days at @Verint Engage 2025! Lots of great discussions to process. For now, enjoy these pictures of my dog Ludo, who’s taken over a blanket from the 2020 virtual event as well as this year’s stuffed Verint bot 😂
#verintengage25
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14 Mar 2024
In a packed ballroom for @RituJyoti’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. @IDC #IDCDirections
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14 Nov 2023
Making friends with Nacho the beer burro - thanks @Verint for introducing us! He can come home with me right?
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21 Jun 2023
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21 Jun 2023
#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI”
@Genesys #conversationalAI #artificialintelligence #GenerativeA
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13 Jun 2023
(On a less serious note - kudos to the @Verint creative team, these bots are adorable!)
Verint delivers a vast team of specialized bots to augment your workforce. Each one of these special bots can do something really well, including knowledge management, forecasting, compliance, agent coaching, and many more. This is how you supercharge your workforce! #Engage23
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Hayley Sutherland retweeted
13 Jun 2023
.@Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 buff.ly/3Pi2rhw
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11 Apr 2023
for my #artist friends - a free tool, developed by @UChicago researchers, that makes it harder for #GenerativeAI to copy your work: glaze.cs.uchicago.edu/
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11 Apr 2023
re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for: zdnet.com/article/how-to-mak…
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7 Mar 2023
My colleague Dave Schubmehl presenting on the synergies between #conversationalAI and #automation @dschubmehl @IDC #IDCDirections2023
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7 Mar 2023
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Hayley Sutherland retweeted
7 Mar 2023
.@IDC’s @meredithwhalen highlighting customer data management and the need to connect customer data between departments. #IDCDirections2023 #FutureofConnectedness
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7 Mar 2023
Seen at #idcdirections - data is key, but 42% of companies have underutilized data. This is the year of reckoning for #knowledgemanagement, #search & #knowledgediscovery @IDC
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Hayley Sutherland retweeted
8 Dec 2022
Verint CEO Dan Bodner raises some important data points:
Companies spend $2 trillion on labor, but only $65 billion on CX technology.
Definitely a gap. Metrigy's research: Those who are short-staffed in the contact center spend 52% more on CX technology
#VerintAnalystDays
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1 Dec 2022
As my dad @suthvid always says - it’s not just a job, it’s a wardrobe. Thanks @awscloud for throwing a fun & informative #awsreinvent2022 ! Now I just have to reset my circadian rhythm.. 😊
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