I’ve just finished chairing a meeting between over 80 residents of Hendon Waterside in West Hendon, senior executives from Barratt and senior managers from the development’s new managing agent Encore. For too long, residents of Hendon Waterside have suffered from poor service and high service charges at the hands of FirstPort. As a new managing agents gets ready to take over, I’m determined that residents’ voices are heard and that they get a better deal