UK leaders in ethical artificial intelligence for the public sector
Joined January 2010
- Tweets 3,005
- Following 566
- Followers 654
- Likes 285
605 Photos and videos
Jun 10
AI isn't replacing local government workers.
It's helping councils improve citizen services and identify significant efficiencies.
Read our latest insights from Dwayne Johnson - ics.ai/post/ai-front-door-lo…
#LocalGov #AI #GovTech #DigitalTransformation #ICSAI
1
15
Jun 10
Welcome to day 2 at #PresConf26 ✅
The conversations are clear:
🏛️ LGR driving strategic change
🤖AI transformation beyond pilots
📞AI-powered citizen contact is gaining momentum
👥Greater productivity and better resident outcomes
Great discussions on day 1
#SocitmAt40 #AI
10
Jun 9
One week to go.
@Microsoft ICS.AI: the AI Front Door for schools, MATs and FE colleges.
Live demo. Q&A. 45 minutes.
16 June | 11:00 BST
events.teams.microsoft.com/e…
#EdTech #AIinEducation
9
Jun 9
Come see us at #SOCITM2026 and discuss your biggest council challenges.
Make the move from AI-Curious to AI-Native with:
✅AI Front Door ✅Workforce AI
✅Agentic Automation ✅AI Governance ✅AI Transformation
Look forward to meeting everybody
#SOCITM #LocalGovernment #AI #GovTech
ALT ICS.AI asking attendees at Socitm President's Conference 2026 - "What is your biggest AI challenge?"
11
Jun 5
AI isn't causing mass unemployment.
On the Project Flux Podcast, we discuss:
✓ Why AI expands industries
✓ The reality of workforce disruption
✓ Why "No autonomy without control" matters
Listen here projectflux.ai/podcast/the-s…
Our blog: ics.ai/post/martin-neale-pro…
6
Jun 4
Happy #AIAwarenessDay
Today encourages schools across the UK to help students understand AI and its impact.
At ICS.AI, we see every day that successful AI adoption starts with understanding.
What AI can do.
What it can't.
And when human expertise should lead.
1
15
Jun 4
Building on our partnership with the @sheffielduni, we're developing practical frameworks for linguistically inclusive AI - combining sociolinguistic research with live public sector deployments, we're helping ensure #AI works for all - ics.ai/post/ai-that-understa…
15
Jun 2
"What time does the office open?"
"Has my application been received?"
"How do I report an absence?"
A huge share of school FE contact is exactly this Answerable safely, 24/7
@Microsoft ICS.AI on the AI Front Door
16 June | 11:00 BST events.teams.microsoft.com/e…
6
Jun 1
We're proud to be recognised as #19 in @TechRoundUK's AI45 2026, celebrating the world's most exciting AI companies.
This reflects the impact we're delivering helping public services move from AI pilots to AI-native TOM's.
Read more: ics.ai/post/ics-ai-ranked-19…
#AI45 #AI #GovTech
1
12
May 21
ICS.AI recognised as finalists in 2 categories at the #BritishDataAwards2026
Didn’t bring home the trophies this year, but being shortlisted alongside big UK brands is a huge achievement & a reflection of the growing impact of public sector #AI. Congrats all!
17
May 18
Three years ago, Derby City Council became the first UK local authority to launch an AI-powered “digital front door”.
Darcie & Ali have handled 3.2M resident enquiries, freeing up staff for more complex support.
Proud to partner with Derby👏 derby.gov.uk/news/2026/may/c…
#AI #GovTech
28
May 7
We’re strengthening our edu sector team with the appointment of Andy Logan as Head of #Education Sales - ics.ai/post/ics-ai-appoints-…
As the sector faces growing pressure, we’re focused on helping institutions deliver practical, measurable #AI transformation at scale.
8
May 6
We’re hiring at ICS.AI 🚀
As AI adoption across UK public services accelerates, we’re growing our teams across Product, Engineering & Enterprise Sales.
icsai.bamboohr.com/careers
#Hiring #AI #GenerativeAI #TechJobs
19
May 6
Most are still “doing AI”. Few are delivering measurable outcomes at scale. New podcast with @martinneale discussing moving beyond pilots, building TOMs, and delivering accountable AI transformation - backed by guaranteed savings outcomes.
🎧 Listen: open.spotify.com/episode/4QG…
8
May 1
From the Battle of Britain Bunker to AI-powered councils.
We joined Hillingdon Council & @BrunelUni at a civic hackathon where students built real solutions for public sector challenges in just ONE day.
Read more ics.ai/post/hillingdon-brune…
#AI #CivicTech #LocalGov
1
2
344
May 1
ICS.AI CEO @martinneale named an EY Entrepreneur Of The Year UK Regional Finalist for the South. Great recognition of the leadership & team effort behind delivering AI outcomes in the public sector.
ics.ai/post/martin-neale-ey-…
#EOYUK #ShapeTheFutureWithConfidence
1
17
Apr 30
Huge congratulations to Renfrewshire Council on being named a Finalist in the The National AI Awards for AI in Government & Public Sector 👏
A fantastic achievement & proud to be their AI partner.
👉 ics.ai/post/renfrewshire-ai-…
#AI #LocalGov #GovTech #NationalAIAwards
10
Apr 30
AI in local government has moved from ambition to action.
At #LGPNNorth:
✔ Resident-first design
✔ Civic data & trust
✔ Real results
✔ Inclusion at the core
The question isn’t “why AI?” anymore — it’s “how do we do it right?”
Read more 👇
ics.ai/post/lgpn-north-local…
10
Apr 27
What does #AI in #customerservice actually look like in a council? Bristol City Council is already seeing:
• 119,000 calls handled
• 40% deflection
• Thousands of out-of-hours queries handled
Join our webinar to hear their story 📅 13 May | ⏰ 12:00
events.teams.microsoft.com/e…
74