Joined December 2008
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1,448 Photos and videos
7 Oct 2024
Happy Customer Service Week! π This week, we celebrate the incredible people who make a difference every day. Thank you to our dedicated customer service agents for their hard work and commitment to providing exceptional service.
#CustomerServiceWeek #CustomerService
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1 Oct 2024
Still on-premises? Don't worry! InGenius helps you stay there while accessing the latest cloud technologies like Salesforce Einstein AI. Learn more in our blog post: ow.ly/Z7hQ50TuHT9
#ContactCenter #OnPremise #EinsteinAI #CTI
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30 Sep 2024
Happy International Podcast Day! Join us for the Connected Knowledge podcast, where we explore the art of seamless customer service, knowledge sharing, and innovation. π§
Listen here: ow.ly/RGgC50TuHvu
#InternationalPodcastDay #ContactCenter #AI
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24 Sep 2024
AI agents took Dreamforce by storm! π€ Read our blog to learn more about this next wave of AI and how it can impact your contact center: ow.ly/m36F50Tuqbx
#Dreamforce2024 #AI #CustomerService
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17 Sep 2024
Vote for Samantha Middlebrook to speak at @Dynconferenceπ¦ΈββοΈ
Session Title: Unleashing the CX Avengers β The New Frontier of Customer Service
Voting is open now through Sept 30th: ow.ly/Wyrn50Tpqxl
#DynamicsConVIRTUAL #Dynamics365 #DynamicsGP #MSDyn365
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17 Sep 2024
Genesys InGenius = a match made in contact center heaven! π Our seamless integration connects your Microsoft Dynamics, Salesforce, Salesforce SCV, or ServiceNow system to Genesys telephony. Learn more: ow.ly/USs050ToFzA
#CTI #CustomerExperience #ContactCenter
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10 Sep 2024
Not ready to migrate to the cloud? We're excited to announce InGenius powered by Upland Transcription Service, now integrates Genesys Engage with Salesforce Service Cloud Voice and Einstein AI.
Read the release to learn more: ow.ly/kWK150TjtsZ
#ContactCenter #CTI
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22 Aug 2024
Ready to transform your approach to customer service? Check out this episode of the MSDW podcast with our Director of Product, Denis Francoeur, to discover how #CTI can be a game-changer for your contact center.
Listen here: ow.ly/6sjE50T42PJ
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6 Aug 2024
Looking to boost agent productivity and maximize customer satisfaction? A computer telephony integration (CTI) solution can help! Read our blog to learn what CTI is and how it can benefit your business.
ow.ly/S1pn50SQgPz
#ContactCenter
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2 Aug 2024
Despite popular belief, the voice channel is still a critical component in your contact center. Download our eBook to discover how you can leverage the voice channel to build a seamless customer experience.
ow.ly/juxf50SMuXv
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16 Jul 2024
With the only support for Genesys Engage, InGenius can seamlessly support your on-premise system with Salesforce Service Cloud Voice to unlock the full potential of Einstein AI. Want to learn more? Let's chat: ow.ly/9yK850SAEkK
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11 Jul 2024
Have you checked in with your agents recently? Download our eBook to discover how you can increase agent well-being and set your contact center up for success. ow.ly/vPM350SuX9T
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9 Jul 2024
Want to unleash the full power of #AI? Check out the infographic to see how #CTI can help supercharge your AI investment: ow.ly/sgVi50StgyP
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28 Jun 2024
ππ° Did you hear InGenius is featured in the new ISV EMEA Industry booklet from Salesforce? This showcases how our ready-to-install AppExchange app can optimize your tech stack by seamlessly integrating InGenius CTI π
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27 Jun 2024
Have you checked out our podcast page?! You won't want to miss these episodes... πuplandsoftware.com/contact-cβ¦
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25 Jun 2024
Give agents valuable caller information from your CRM in the moment, enabling them to efficiently capture and act on essential call details. Explore InGenius π€© uplandsoftware.com/ingenius/
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20 Jun 2024
π And it all starts here... Check out our AI Guide for Contact Centers! ow.ly/gmx650R2wvZ
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