LeadDesk is a cloud-based contact center for sales outreach and customer service. The software behind happier agents, better service, and more sales.
Joined October 2011
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What if your call center could instantly turn conversations into actionable insights? Now it can.
Want to take your customer service to the next level? Check out how AI transcription is shaping the future of support teams: bit.ly/3CNwudb
#AIinCX
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Struggling with slow call transcriptions and manual note-taking?
Ready to streamline your operations? Discover how our AI Transcriber is transforming call centers:
bit.ly/4gqexPN
#AI #CCaaS #CustomerExperience
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Is Santa impressed with LeadDesk's AI features? π
Spoiler alert - he is.
Get the whole scope of LeadDesk AI π bit.ly/3ZwvuBD
#LeadDeskAI #LLM #AIChatbots
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Customer experience is definitely in the spotlight in contact centers. Luckily, with well planned and trained AI solutions customer experience will get better and bring more value than agent work without it.
#CustomerExperience #AIinCX
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Learn more about how we can help with your CX with AI:
leaddesk.com/leaddesk-ai/
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AI can give you the edge β but can you trust it with your customer data?
Read the full article here: bit.ly/4fr10b5
#AIinCX
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You have a chance to meet us at Sijoittaja 2024, Messukeskus on the 28th of November.
If you're interested in our CEO's vision for the next year, you can hear that at 11.00 at the Optio stage in hall 103 B.
#sijoittaja2024
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To outsource customer service or not? π€
Read our thoughts on it here π bit.ly/4eSniSA
#CCaaS
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57% of customer care leaders (according to McKinsey, 2024) are expecting a possible one-fifth increase in call volumes over the next one to two years - this comes from the understanding that you need to be in contact and delight your customers to keep them.
#CustomerCare #CCaaS
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There are two critical elements to contact center success: quality assurance (QA) and response times.
Read the whole story here: bit.ly/3YJs1B9
#FutureofQA #AIInnovation
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Improving learning and development in customer service can be facilitated through the use of AI.
Find out how your agents can get these benefits: π bit.ly/3WE8DE9
#AIinCX #CustomerService
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Better trained agents are happier and more productive.
Check out real-time coaching solution: bit.ly/3zWvS3h
#AIinCX #CCaaS
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Our tips for omnichannel CX:
1. Be where your customers are
2. Provide 24/7 support with chatbots
3. Use AI for first-line support and seamless service
4. Save time with automation to focus on proactive customer service
Whole blog post here π bit.ly/4cIa89F
#AIinCX
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Thank you to all our amazing customers in Amsterdam who joined us for an insightful discussion about the future of AI in contact centers! ππΌ
#LeadDesk #LeadDeskAI #AIinCX
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