Back to Basics – Customer Value - If we’re doing Lean and not benefiting all three publics, then we’re not doing Lean properly. There has to be a win for the Employees, a win for the Customer and a win for the Organization. ow.ly/SwxN50uFkWh
Back to Basics – Customer Value - True Customer value comes from deeply understanding both the spoken and unspoken needs of Customers. ow.ly/oEHy50uFkSx
In a surgery, home positions provide a nice visual confirmation that sponges, scalpels and other equipment are back where they belong – and not inside the patient! Making problems visible through the Four Levels of Visual Management, Part 2.
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