SVP End to End Digital Customer Relationship @SchneiderElec. Forbes contributor. All opinions are my own.
Joined October 2019
- Tweets 805
- Following 792
- Followers 1,285
- Likes 188
463 Photos and videos
23 Feb 2023
Focusing on #CustomerExperience and innovation helps businesses build a love for their brand. Forming a lasting emotional bond with your customers will be rewarded with customer loyalty, as 73% of customers spend more on brands they love. Read more here: bit.ly/3lHs8eQ
2
169
21 Feb 2023
Is your business adaptable to ever-evolving customer needs? @Computerworld believes digital integration is the key to participating in consumer journeys at each phase, elevating your #CustomerExperience offering. Read more here: bit.ly/3YVD7j9
74
16 Feb 2023
Ambitious transformation programmes innovate faster and improve #CustomerExperience. Committing to KPI-aligned long-term targets with a structured approach is a vision @McKinsey thinks leaders must adopt to for successful transformation. Read more here: bit.ly/40Do7Id
1
1
83
9 Feb 2023
Inspiration, storytelling, decisiveness, flexibility. Adopting these 4 tenets of #Leadership skills will empower your #DigitalTransformation journey, helping to drive innovation, foster cross-org momentum, and make confident decisions. Read more here: bit.ly/3WYbkx3
57
8 Feb 2023
Solving a customer’s issue is a basic necessity. To gain a competitive advantage, companies must delight their customers through transforming #CustomerService by bridging the knowledge gap and making each interaction helpful and memorable. Read more here: bit.ly/3kVa2pd
60
6 Feb 2023
2022 was a historic year for investment in generative AI start-ups. It’s integration into customer processes improves the #CustomerExperience exponentially. Read more from @ZDNET about the future of customer engagement here: bit.ly/3l8vNSM
1
1
94
2 Feb 2023
Successful #DigitalTransformation retains customers by offering a seamless experience. Business leaders digitize end-to-end processes and transform the complex parts of their businesses to achieve just this. Find examples of successful #DT strategies here: bit.ly/3D8cdfq
37
1 Feb 2023
Interesting @wef piece on how #DigitalTransformation and #ESG are two compatible business goals. New IT can produce more desirable business outcomes. If #DT supports ESG factors (and vice-versa) ESG will be more effective and efficient. Read more here: bit.ly/3CGfBxK
59
30 Jan 2023
The key to enhancing employee and #CustomerExperience is for teams to buy into the #DigitalTransformation strategy. There are many tenets to develop that create a successful team. Amongst these are investing in information security and #AI. Read more here: bit.ly/3XzZHh0
1
39
26 Jan 2023
Small businesses make up 90% of global businesses and account for 50% of GDP worldwide. They are so important to a strong and sustained global recovery. @wef advocates that adopting #Digitalization strategies will make this possible. Read more here: bit.ly/3kuw6XF #WEF23
1
130
19 Jan 2023
“Every company is a software company”.
To become a business leader in an increasingly digital world, @McKinsey states that it is essential to act like a software company.
Find out the necessary cultural transformation steps from @FortuneMagazine here: bit.ly/3Ger6at
1
38
18 Jan 2023
Companies will successfully grow #CustomerLoyalty by reducing buyer effort, not through delighting the customer. Reducing the buyer’s work to solve problems demonstrates that it is simple to do business with your company. Read more from @Entrepreneur here: bit.ly/3vDJ4EL
1
36
16 Jan 2023
This week @SchneiderElec is participating @Davos, where we will discuss the problems affecting the climate and energy crises. On 18/01 @ 11:30 CET, our Chairman & CEO, @jptricoire, will share his insights into Twinning Energy with Digital. Read more here: bit.ly/3GEjEf8
1
63
12 Jan 2023
As the cost of applying #AI tech has reduced, so have the barriers to entry. With @HarvardBiz finding almost 75% of companies are investing in #DigitalTransformation initiatives, 2023 will see increased AI adoption and innovative solutions. Read more here: bit.ly/3vIErcF
1
30
11 Jan 2023
The best #CX programmes use empathy to create better experiences for their customers. Companies shouldn’t focus on programmes that simply ask how likely customers are to recommend them but make them relevant to each #CustomerExperience. Read more here: bit.ly/3Wkz0vU
1
36
10 Jan 2023
With #DigitalTransformation at the forefront of many businesses’ objectives for 2023, it is integral to make cybersecurity a part of your #DT strategy. As dependence on #SaaS platforms grows, so does the threat of malware and cyberattacks. Read more here: bit.ly/3X8GJgY
1
6
93
30 Dec 2022
Adopting a successful #CustomerCentric strategy leads to customer retention and boosts growth. Why? Happy customers are great advocates for your product. Understanding customers and how their expectations are met is, therefore, crucial. Read more here: bit.ly/3PpYEwO
1
55
22 Dec 2022
The rise in the adoption rate of #AI is facilitating successful #DigitalTransformation. Companies are more #innovative and #adaptable. Keep up with the #DT landscape, such as the emergence of 5G and rising demand for a customised digital experience, here: bit.ly/3WedhWe
36
21 Dec 2022
To overcome the obstacles that stand in the way of reaching #CustomerExperience objectives, companies must embrace a #CustomerCentric mindset and make #CX a shared responsibility across the C-suite. Find more successful strategy tips from CX leaders here: bit.ly/3PvmEyz
32
20 Dec 2022
It is essential for companies to #innovate and #disrupt in the #ESG sector. Read my latest @Forbes article on how #AI and #MachineLearning unlock modern data and facilitate the ESG data revolution here: bit.ly/3v4WTMf
2
48