Joined May 2009
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13 Sep 2018
Today at our Customer Summit we announced new Text Analytics and Sentiment Analysis capabilities. This application of machine learning transforms open-ended feedback into actionable insights in minutes.
#VCSummit #customerintelligence #textanalytics #machinelearning
13 Sep 2018
At the Customer Intelligence Summit today, we unveiled new enhancements to our platform that will help companies solicit actionable feedback that informs business decision accuracy and strengthens customer experience. businesswire.com/news/home/2… #VCSummit #textanalytics #mrx
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30 Oct 2019
Pretty cool recognition for Kelly Hall. BTW, roughly half of our Exec, our Senior Leadership team and our company for that matter, are female. Just great talent seizing great opportunity. lnkd.in/ecuuAs8
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9 Oct 2019
New efforts to protect customer data are almost a daily event, directing businesses down the right path. Earn consent. Build trust. Learn more. lnkd.in/ePSvH_Q
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28 Sep 2019
As committed to helping our team transform its skills as she is to our customers. lnkd.in/eB5ggeF
28 Sep 2019
I encourage everyone passionate about customer data to get to know Robert Hein’s story. As the manager of Vision Critical’s own customer community, he has become one of the most influential people in our organization.
His cross-functional efforts have…lnkd.in/eSckzJu
18 Sep 2019
Our good friend, Jon Salters, has become a true social capitalist. Congrats to him, founder Roger Horak and the entire UE team for their inspiration. I’ve seen the model in action and I’ve tasted the goods. Check this out. lnkd.in/duaxRPS
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21 Sep 2018
The best way to earn credibility in your organization—to truly matter—is to help drive revenue and growth. Here’s how Laura-Lynn Freck and Sarah Shain did it at @RedBull. visioncritical.com/customer-… #cpg #retail
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Scott Miller retweeted
18 Sep 2018
Millennials are digital pioneers—and many of them prefer alternative financial products. Here’s why. bit.ly/2pekNTy
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Scott Miller retweeted
20 Sep 2018
Story: @VMware uses customer insight in every step of #innovation—from product development through implementation and ongoing improvements. The company demonstrates that customers are true partners—an approach that transcends traditional research. visioncritical.com/customer-… #mrx
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20 Sep 2018
Great post from @Salesforce’s @Tiffani_Bova on the importance of taking an outside-in approach and really understanding both your customers and business context as you make decisions about your products. hbr.org/2018/08/why-adding-m… #innovation #mrx
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19 Sep 2018
How do you engage an audience that typically hates sharing their feedback and data? As this story from Twitch demonstrates, the key is to be transparent and authentic. Kudos to Colan Neese. This is an amazing story with incredible impact. visioncritical.com/customer-… #mrx #mediabiz
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14 Sep 2018
Congrats to the 2018 Visionary Award winners: Red Bull, Jam City, VMware, Twitch and Cleveland Clinic. These men and women are visionaries transforming their businesses by engaging, listening and understanding the voice of the customer. businesswire.com/news/home/2… #VCSummit #mrx
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10 Sep 2018
“Inspired to learn” is one of our core values, and giving our people access to @LI_Learning is just one of the ways we bring this to life. learning.linkedin.com/blog/l… #TheVCWay
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7 Sep 2018
Improving the patient experience is no longer a nice-to-have in health care—it is absolutely mandatory. A deep understanding of the patient journey is key in this industry. visioncritical.com/challenge… #healthcare #healthbiz #mrx #cx
5 Sep 2018
Great @CMOAustralia interview with Leisa Bacon of @ABCaustralia. "This is about really understanding those more nuanced behaviours we see play out in data, but having the ability to talk to consumers about them.” #mrx #NewMR
4 Sep 2018
We get the lowdown on how online #customer community building is increasingly information decisions @ABC_Australia cmo.com.au/article/646123/ho…
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4 Sep 2018
We firmly believe that brands and companies should approach data collection with a customer-first mentality. cpomagazine.com/2018/08/31/b… #mrx #GDPR
4 Sep 2018
More than ever, companies must employ a transparent approach to data collection, storage and sharing. Sweeney Williams, our Senior Director of Security, Privacy & Compliance and Privacy Officer, shares why in this article for @cpomagazine. #mrx #NewMR
27 Aug 2018
More than 80 million millennial women love @Bustle today. Wondering why? Check out this Q&A with Dani Thibodeau.
visioncritical.com/bustle-da… #mrx #mediabiz
24 Aug 2018
A @VisionCritical customer of 8 years, John Musgrove of @SCA discusses the challenges and successes of elevating the role of insight across the C-suite. visioncritical.com/southern-… #mrx #NewMR
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