@NetPromoterSys profile picture
Net Promoter System @NetPromoterSys

Helping companies build enduring loyalty one customer at a time since 2003.

Joined February 2009
  • Tweets 487
  • Following 35
  • Followers 936
31 Photos and videos
Net Promoter System retweeted
Bain & Company
@BainandCompany
2 Mar 2023
The #metaverse is the new mall. As emerging technology transforms the retail landscape, find out what’s next for the future of shopping. atbain.co/41BsTqc
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One of the best ever episodes of the Net Promoter System Podcast. Deep, practical insights about how to lay the foundation for personalization
Bain & Company
@BainandCompany
1 Sep 2022
In the @NetPromoterSys #Podcast, @rgmarkey and Zack Anderson, chief data and analytics officer at @NatWest_Help, discuss how to leverage data and analytics to develop deeper customer relationships. Listen now 🎧: atbain.co/3CQFR9O
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Excellent description of the #cx and #netpromoter journey that @scotiabank has followed. Great lessons
Bain & Company
@BainandCompany
20 Jul 2022
In this episode of our @NetPromoterSys #Podcast, Carolyn Saunders and @rgmarkey discuss how transparency in communication can build relationships and provide an exceptional customer experience. Listen now 🎧: atbain.co/3v066py
Great conversation about bias and how to address it by @kimscottradical, @trier and @rgmarkey
Bain & Company
@BainandCompany
7 Apr 2022
In the @NetPromoterSys #Podcast, Rob Markey and @JustWorkBook cofounders Trier Bryant and Kim Scott discuss how bias disruptors can contribute to a just work environment and what leadership can do to root out and recognize bias. atbain.co/3KkrY4B
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Great interview! Goods work, @ColinShaw_CX
Colin Shaw@ColinShaw_CX
23 Mar 2022
Are you ready to win? On this podcast episode, we interview @FredReichheld inventor of @NetPromoterSys and discuss how organizations can treat customers in a way that enriches their lives. Listen in 🎧 ed.gr/dtbom #customerexperience #marketingtips #salestips
Net Promoter System retweeted
Startup Savant@StartupSavant
14 Jan 2022
Fred Reichheld Is Revolutionizing Customer Service Ratings Again With Love: startupsavant.com/news/fred-… #business #interview #customerexperience @FredReichheld @NetPromoterSys

Fred Reichheld Is Revolutionizing Customer Service Ratings

Fred Reichheld's NPS is used widely by companies as a survey of customers to determine how enthusiastic they are about the products and services.

startupsavant.com
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Net Promoter System retweeted
Colin Shaw@ColinShaw_CX
22 Dec 2021
Are you ready to win? On this podcast episode, we interview @FredReichheld inventor of @NetPromoterSys and discuss how organizations can treat customers in a way that enriches their lives. Listen in 🎧 ed.gr/dtbol #customerexperience #marketingtips #salestips
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Net Promoter System retweeted
BILT Inc.@BILTapp
11 Dec 2021
Replying to @FredReichheld
@FredReichheld says the enemy of #innovation is #FEAR. Brands that can get #consumers comfortable with new #technology must find a way to measure #success. One way? The @NetPromoterSys tem.
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Net Promoter System retweeted
Marketing Week@MarketingWeekEd
15 Dec 2021
Arguing for the need for a shift to customer capitalism, @NetPromoterSys founder @FredReichheld shares more detail on his new metric - earned growth marketingweek.com/nps-fred-r…

NPS founder Fred Reichheld on the dawn of ‘customer capitalism’

Acknowledging NPS is being “destroyed” by misuse, the founder of Net Promoter Score has developed a complementary metric aimed at ushering in the era of customer capitalism – if marketers are ready...

marketingweek.com
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Create a strong culture and you can do almost anything. Caliber Collision’s Steve Grimshaw tells the story of how he knitted together hundreds of independent body shops and transformed the business. #netpromoter lnkd.in/gYFYhEi
Enduring loyalty leaders like Costco Wholesale deliver on all dimensions. "Lowering turnover, increasing employee loyalty, and maximizing productivity are good business." lnkd.in/g9ZzTai
Airlines have struggled with Covid. Some have fared MUCH better than their peers. NPS Prism's rigorous benchmarks reveal why. lnkd.in/gdJY9NW
The uncertainty of today’s economy makes #Agile more relevant than ever. Join Bain & Company & Harvard Business School Feb 4 to explore how your company can “act small” like a start-up while delivering results at scale. lnkd.in/gVwUdah
A huge development in #NetPromoter: Models that can infer whether a customer is delighted or annoyed with a company by analyzing everything known about that person. Not the end of surveys, a massive reduction in them. lnkd.in/guvEs4x
Has retail been decimated by Covid? Will it bounce back? How? This is a great piece laying out some of the considerations. lnkd.in/gjidNaq
In his latest Forbes piece, my good friend David Michels reflect on how the pandemic has changed the way we do meetings, and ponders what they will look like as companies anticipate a gradual return to safety. lnkd.in/gjcDA-Y
Eric Garton and Michael C. Mankins explain how #COVID19 has widened the productivity gap for companies. lnkd.in/gwMxsJh
The Bain Innovation Exchange and Bain’s Retail Practice have launched an exciting new initiative called Forge Retail. Don’t miss the first edition of their new retail innovation focused newsletter, Pulse. lnkd.in/gV8dPyU
Fixed-cycle is out. Dynamic, adaptive and connective is (finally) in. lnkd.in/gcUJGSd
Eric Garton and Michael C. Mankins explain how #COVID19 has widened the productivity gap for companies. lnkd.in/giGWC4z
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