How Small Frictions Cost Big in eCommerce πΈ
Operational cost leaks after a migration rarely stem from a single mistake.
They're caused by small, persistent issues:
π§Ήmanual catalog cleanup
πcustomer service rework
π οΈengineering patches that become permanent
The real root? Teams prioritize launching over maintaining operational efficiency
Want proof your migration is truly effective? Monitor these two key ratios:
- Human touches per order: How many manual steps to fulfill, adjust, or reconcile?
- Human touches per SKU: How many manual steps to publish, correct, or maintain the catalog?
βοΈ If these ratios increase after launch, your technology might be new, but your business is burdened
#eCommerceOps #Replatforming #TechDebt #NextCart