Analysis and expertise on #CX, #ConversationalAI, #GenAI, #LLMs, conversational intelligence, contact centers, and intelligent authentication
Joined May 2009
- Tweets 2,713
- Following 645
- Followers 1,714
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788 Photos and videos
Opus Research retweeted
24 Feb 2025
Derek Top of @opusresearch offers his precise appraisal of the latest capabilities of Zoho Analytics
Learn more about what industry analysts say about us 👉 zoho.to/D1h
Also, get started with Zoho Analytics here ➡️ zoho.to/CDn
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Opus Research retweeted
31 Jan 2025
Join our webinar series with @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals.
Register: bit.ly/4gKRv7j
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Join our webinar series, "𝗧𝗵𝗲 𝗔𝗜 𝗣𝗼𝘄𝗲𝗿 𝗦𝗵𝗶𝗳𝘁: 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲" to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals.
Our NICE team will be joined by @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots!
Register: bit.ly/4gKRv7j
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Opus Research retweeted
12 Dec 2024
Link to full blog post @opusresearch
opusresearch.net/2024/12/12/…
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Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? @dnm54 @opusresearch
opusresearch.net/2024/12/03/…
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Opus Research retweeted
25 Nov 2024
I examine how various enterprise software vendors address GenAI risks. Good to know what your CCaaS vendor is doing to protect the LLM-powered services they offer you! Here's a link to the report summary. opusresearch.net/2024/11/25/…
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Opus Research retweeted
12 Nov 2024
Just in: a new episode of the Generation AI podcast. 🎧
Dan Miller (@dnm54), founder of @opusresearch, joins Nirali Amin for a discussion on how generative AI is rewriting the rules of business innovation and competition.
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16 Oct 2024
Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) @Invoca @derektop @Talks2Bots
brighttalk.com/webcast/635/6…
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11 Oct 2024
AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance @Zoom @derektop #zoomtopia
wp.me/pfSYvh-4bf
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CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom
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26 Sep 2024
Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 @Talks2Bots @derektop @Verint opusresearch.net/2024/09/26/…
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Competitive landscape for #CX automation is changing dramatically - Successful #AI business outcomes can be delivered without traditional communication infrastructures; Verint customers seeing real results in their own #ContactCenters @Verint #Engage24
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On Day 3 of #CX #AI Innovation Week, discover how AI-driven self-service goes far beyond traditional chatbots, creating a culture of customer-centricity with @opusresearch's @derektop.
Register here: bit.ly/4cJv67v
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Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24
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Opus Research retweeted
13 Sep 2024
#ZohoAnalytics overcomes the challenges of democratizing BI by taking an end-to-end approach with four key focus areas
Dan Miller of @opusresearch has written more about our #AnalyticsForAll approach in his latest article 👇
zoho.to/fQk
#AnalyticsForAll
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