Research Director and Principal Analyst - interested in conversational AI, LLMs, conversational intelligence, chatbots, automation & authentication
Joined March 2009
- Tweets 2,111
- Following 604
- Followers 798
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125 Photos and videos
Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? @dnm54 @opusresearch
opusresearch.net/2024/12/03/…
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Derek Top retweeted
16 Oct 2024
Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) @Invoca @derektop @Talks2Bots
brighttalk.com/webcast/635/6…
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Derek Top retweeted
11 Oct 2024
AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance @Zoom @derektop #zoomtopia
wp.me/pfSYvh-4bf
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CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom
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Derek Top retweeted
26 Sep 2024
Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 @Talks2Bots @derektop @Verint opusresearch.net/2024/09/26/…
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Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24
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Our secure, contextual AI simplifies tackling complex business challenges with user-friendly solutions.
Curious about what the experts think? See what Amy Stapleton, a senior analyst at @opusresearch, has to say about our AI assistant, Zia.
Read more 👉 zurl.co/aP0h
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Derek Top retweeted
17 Jun 2024
#EnterpriseConnectAI Session Highlight: Explore the transition from #conversationalAI to #generativeAI and its impact on customer experience with Derek Top and Amy Stapleton from at @opusresearch. Learn more about their session here: informatech.co/3L2iE7z #EnterpriseConnect
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Derek Top retweeted
21 May 2024
@Zoom differentiators for #AI - Never use customer data to train models, included at no extra cost to make AI equitable to all - Mahesh Ram, head of AI #ZoomPerspectives24
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Chief Product Officer Smita Hashim talking up how AI Companion, launched in Sept 2023, now embedded in Zoom Contact Center with advanced capabilities via #AI Expert Assist #ZoomPerspectives24
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Derek Top retweeted
2 May 2024
Download this free White Paper from @opusresearch:
"Shaping the Future of Customer Care: Innovative Self-Service"
(Courtesy of @interactionsco)
#IntelligentAssistance
#CX
#GenAI
opusresearch.net/wordpress/2…
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TOMORROW!
Join @dnm54 & @derektop of @OpusResearch alongside Elizabeth Tobey & @mishcarlson of NICE as they explore conversational AI. Learn how to transform past shortcomings into future successes with digital transformation.
Register ✅ okt.to/5MsJiW
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The rush towards #AI sophistication exposes a discernible gap between the promises of new #GenAI technologies and the practical realities businesses face when deploying them #ConversationalAI #EnterpriseConnect @Talks2Bots @dnm54 @opusresearch wp.me/p4Y4jD-43T
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Derek Top retweeted
27 Mar 2024
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Great insights from Wyndham Hotels and DHL on the importance of data management and finding the right use case to “not fall behind in #AI” @dnm54 @Talks2bots @opusresearch #EnterpriseConnect
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