Joined January 2009
- Tweets 1,186
- Following 4
- Followers 2,368
- Likes 135
43 Photos and videos
10 Dec 2024
Thanks, @GregThomas for hosting the #Genesys webinar on #AI, #empathy, and the evolution of #virtualagents. linkedin.com/events/ai-power…
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We’re honored to receive the Customer Experience Partner of Year – Global award 𝙖𝙣𝙙 the Social Impact Partner of the Year – North America from @AWS_Partners 🏆
These honors reaffirm the value that we’re bringing to our customers and our commitment to making the world better.
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We're at Dreamforce!
From collaborative events to expert sessions, we'll see you at Booth #427 to celebrate the jointly-released CX Cloud from Genesys and @salesforce, demonstrating live how the expanded partnership is enabling organizations to redefine #CX and #EX. #DF23
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5 Jul 2023
Thanks for a fun conversation, @BrentLeary! #ExperienceAsAService is all about end-to-end, #AI-powered #experience orchestration. lnkd.in/gD9P3d4u
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Genesys has won the @AI_Breakthrough award for our best-in-class AI-based solution for #CX!
With bot flows, predictive engagement and routing, and much more, see why Genesys' #AI capabilities are worth the recognition ⭐
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We are proud to share our 2022 #Sustainability Report 🌎
We continue to take action for a better future for our people and planet, as shown with our progress towards our 2030 goals. Learn more about our commitment to a more sustainable future in the full report, available now💚
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23 Jun 2023
#Sustainability leaders like #Genesys include scope 3 emissions in their #sustainabilityreport: Only then are you committing to using your buying power to reward the sustainability of your #suppliers and to own up to the emissions caused by your products…lnkd.in/gKbFSnDm
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ICYMI: Genesys was recognized as a leader in The Forrester Wave™: Contact Center as a Service, Q1 2023 report.
Learn how our product offerings & strategy enabled us to earn this placement all while taking our vision beyond the #contactcenter and into all customer interactions.
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Our Menlo Park, CA and Bonham Quay, Galway locations have the honor of receiving a Leadership in Energy and Environmental Design (LEED) 'Platinum' certificate from @USGBC. With #sustainability at the heart of everything we do, we continue to move towards a better tomorrow 🌎
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Genesys CEO @Tony_Bates71 championing the value of a people-centric approach to #CX on @SkyNews with @IanKingSky.
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Happy #EarthDay2023!
Making sure we do our part to create a better, cleaner future is vital, today and every day 🌎
Learn more about how we put #sustainability at the forefront of everything we do 👇
#OneGenesys
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3 Apr 2023
Want to know how to build #AI that promotes #diversity, #transparency, and #accountability? Check out my #TEDx talk on #EthicalAI and the future of AI: youtu.be/KKYfxyKNPCc via @YouTube
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25 Mar 2023
A month ago I had the privilege of speaking at TEDx (TEDxSonomaCounty) on the #FutureOfAI and how leading companies like Genesys drive #EthicalAI. #AI holds so much promise, not just in the #contactcenter (#CCaaS) space, but across…lnkd.in/ge3a4Tw9 lnkd.in/gxirBm6c
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Thrilled to be with so many of our #OneGenesys team members in Orlando, FL for Inspire!
By taking time to grow together, we’ll be ready to inspire bold moves and deliver excellence every day.
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Peter Graf retweeted
9 Nov 2022
Glad I had the opportunity to catch up with @PeterGGraf and get an update on this work - no longer NDA but working with early trial customers! #GenesysSummit
10 Nov 2021
CSAT and NPS are old school metrics, so @Genesys has created a new Experience Index. The details are still NDA, but they have already begun evaluating it internally and with customers. @PeterGGraf #GenesysSummit
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Banking customers are looking for convenient, human interactions delivered on an omnichannel basis.
Banks investing in high-quality #CX are seeing more success in acquiring new customers & achieving financial goals.
Put CX at the forefront of banking experiences - report⤵️
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6 Jul 2022
I just offset my carbon footprint with TerraPass – check it out: terrapass.com/product/flight… via @terrapass
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Peter Graf retweeted
10 Jun 2022
Nick Hobson takes on the 7 deadly sins of NPS.
"No miracle can resurrect NPS's lifeless body, no matter how hard we pray -- or how much more money we pump into it."
@PeterGGraf James Xiao @drnatalie lnkd.in/gweAgfEY
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We are proud to share our 2021 Sustainability report - an in-depth look at our journey to keep #sustainability at the heart of what we do. Learn about our progress and discover how we are adopting better business strategies to invest in our people and our planet now. 🌎
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