We are in the middle of a Customer Service crisis. Many companies continue to spend less and less in this area and view it as trivial. They're reducing headcount, increasing hold times, enforcing stingier refund policies, training their agents poorly, resorting to bots, and pretty much doing EVERYTHING in their power to save themselves as much money as possible at the expense of their users' time, money and sanity. Well you know what? It's time to take a stand. This year, I encourage all of you to FIGHT for that refund or other compensation that you are owed. It's your hard-earned money and you should have it, not some careless entity that gave you terrible service. Demand to speak to a Supervisor until an agent complies, even if they insist that it won't do anything. Dispute charges with your credit or debit card. Report companies to the Better Business Bureau and publicize their negligence on social media and Trustpilot. Threaten to switch to a competitor and actually do it if you have to. If a business doesn't care about you, then they don't deserve your business. And if the dollar amount that you are owed is substantial, take the company to Small Claims Court. It's easy to open a case and you can represent yourself. These companies are relying on all of us to concede defeat and stomach the loss. And they're hoping that this status quo never changes. Well screw that. Let's change it. 🙌 #CustomerService #BadCustomerService #CustomerServiceHell #FridayFeeling #Motivation

Don't just take it from me folks. Airbnb is literally one of the worst companies in the world at Customer Service and they have no intention of ever fixing it. Truly sad.

Don't let the door hit you on the way out Spirit Airlines! Bad Customer Service is simply a bad business strategy folks. Good riddance.

Let's just get something straight here. Spirit Airlines isn't failing because of macroeconomic conditions and oil prices. It's failing because the company has been run very poorly with bad customer service for decades. Should they really be bailed out for that behavior?

The gameplan now for companies who get called out for terrible customer service: Just use a bot to respond and deny it! 🤦‍♂️ @AmericanAir

What happens when a stoppable force (United customer service) meets a movable object (American customer service)? Your call goes straight to hell. cbsn.ws/3Ojiqhu

Only took them a few decades! Your days of screwing people over are numbered Ticketmaster (hopefully). nytimes.com/2026/04/15/arts/…

Southwest Airlines used to be one of the friendliest companies on the planet. Now they're threatening to remove passengers for moving to empty seats after the door is closed. This kind of thing will destroy a company, and at this point who will even miss them? @SouthwestAir

This began as an April Fools fantasy. But what if it was reality? An alternate universe where Customer Service was actually.......good? The latest from the Customer Service Hell blog. customerservicehell.com/post…

Miserable customer experience with @AWS recently. Wrote to them about a billing issue over a month ago, they initially auto-responded from a "no-reply" address. Days went by. They continued to send harassing "We will cancel your account unless you pay!!!" messages in the interim (also from a no-reply address, how convenient). I submitted a new web ticket. Same spiel. Tried doing the chat option instead. Was told it would be resolved in 24-48 hours. Nope. And now I'm getting even more no-reply messages threatening to cut off my account for not paying. How does a company worth $2.29 TRILLION dollars do something so poorly? Just an absolute mess. #Amazon

BREAKING: I am officially rebranding to Customer Service Heaven. This is a place where: – Airbnb knows its own policies – Comcast bills you correctly the first time – Uber gives out refunds – American Airlines and British Airways take accountability – Expedia Group responds before your trip ends – Coinbase lets you access your own account – Ryanair includes everything in the price – AT&T fixes outages immediately – Wells Fargo behaves predictably – Google, Facebook and X care deeply about their customers And more. Launching today. This is not April Fools folks. This is the future. #CustomerServiceHeaven

In honor of National Napping Day, we'd like to recognize some CEOs who have been asleep while their companies' customer service has basically burned to the ground: Brian Chesky - Airbnb Brian L. Roberts - Comcast Dara Khosrowshahi - Uber Robert Isom - American Airlines Brian Armstrong - Coinbase Sean Doyle - British Airways Michael O'Leary - Ryanair John Stankey - AT&T Charlie Scharf - Wells Fargo Neal Mohan - YouTube Elon Musk - X, Tesla Mark Zuckerberg - Meta Jeff Hurst - Vrbo Robert E Jordan - Southwest Glenn D. Fogel - Booking Sleep tight gentlemen! 😴 #NationalNappingDay

Remember when Southwest Airlines was "fun"? Us neither. We dug into why they earned their spot in our Customer Service Hall of Flame. Full roast in our blog below: customerservicehell.com/post…

Ladies and Gentleman, the 2026 State of Airline Customer Service affairs... Great job @JetBlue

Roses are red, Violets are blue, If your customer service sucks, I will find you. 💀 #ValentinesDay2026

I never envisioned having to add Southwest Airlines to my Hell List, but they are degrading at a rapid (non-rewards) pace. At the very least, this earns them a clear AVOID status for the immediate future. #CustomerServiceFail

YouTube CEO Neal Mohan says creators are the heart of the platform. Then he let AI nuke thousands of their accounts. So we gave Neal a taste of his own medicine - an interview powered by AI where he's finally honest! (Parody. Sadly, the bans are real.) @NealMohan @sampjacobs

Can somebody please give this man a medal? It's really pathetic when a company's Customer Service is so bad (American Airlines) that consumers have to take matters into their own hands. Not surprising with this company though since they've been on my Top 10 Hell list forever.

New blog post just dropped! In this one, we take a closer look at everyone's favorite Telecom provider (...to hate). It's the OG. The worst Customer Service company of all-time. Ladies and Gentlemen.... Comcast. customerservicehell.com/post…

A big red flag 🚩 is when a company takes your credit card for a trial, fails to let you know when that's ending, and then denies a refund once it does (often for a hefty subscription). If this happens, dispute it with your bank if needed. And then run. #CustomerServiceFail

It is OK to complain about bad customer service. It's not whining. It's not being a "Karen." And it's certainly not being entitled. Companies need to be held accountable for this and we have the power to do it. Fight for what is right. Thank you for attending my TED talk.