Intern Spotlight: Angeline Yeh ✨ "It's been really great working with the team here. Working with my managers has been amazing, and our workplace manager always brightens the mood!" — Angeline, Intern @ delight.ai We're hiring! Come join the team 👇 sendbird.com/job/8445772002 #DelightAI #Internship #Hiring #TeamCulture

Healthcare has the furthest to go on AI trust. The 2026 Delight AI Index puts it at 47 out of 100 — the lowest of any industry we measured. That gap is real. And it's closeable. → 83% of consumers hold brands accountable when AI makes a mistake → 70% would feel more delighted if AI just remembered them → 84% say data privacy would increase their trust in AI In healthcare, AI errors don't just frustrate — they impact patient care. The brands that build trust at the administrative layer first will be the ones patients trust everywhere else. We're breaking it all down live on June 17. → Healthcare has the furthest to go on AI trust. The starting point is clearer than you think: delight.ai/blog/industry/hea… → The full 2026 Delight AI Index: all five trust pillars, every industry delight.ai/ai-index → Join our live session on what travelers expect from AI delight.ai/resources/delight… #DelightAI #AIIndex #CX #CustomerExperience #HealthcareAI #AITrust #Webinar #AI #B2B #SaaS

Not every day you see 25 people stop to watch an AI agent demo. @shoptalk Europe Barcelona, Day 2. Come by to R21 and check out what all the buzz is about!

Getting an AI agent to 100% pass rate used to take weeks of prompt tuning, test writing, and transcript review. Then your knowledge changed and you started over. We fixed that. 🧵

Taylor Swift has a secret weapon. She calls it Taylurking. Months of quietly watching. Learning your story. Then showing up and already knowing everything. Everyone wants that moment. Nobody wants to do the work that earns it.

We're excited to welcome BJ's Wholesale Club to the Delight Spark stage on May 7. They are one of the first retailers to go all-in on a truly personalized AI concierge. At Delight Spark, they'll share what that journey actually looks like. This is the session retail teams won't want to miss. Save your seat: delight.ai/spark

Jeff is still deep in thought ... maximum effort activated 🧠💭

Voice AI gets talked about in keynotes and pitch decks. But the real test is a 115°F day in Las Vegas when every AC unit in the city decides to quit at once. That's the reality for Dr. Cool Services. Peak summer means a flood of urgent calls from customers who need help now, not in five minutes, not after a callback. Miss that call and they're already dialing the next company. Dr. Cool uses Delight ai's voice AI to pick up every call the moment it comes in. During their highest volume days, when a human team alone would be underwater, the AI handles the surge without dropping a single customer. The best use cases for voice AI aren't hypothetical. They're 115 degrees, your phone is ringing off the hook, and nobody gets sent to voicemail. delight.ai/customers/how-dr-…

this is what keynote prep looks like in 2026 see you at Delight Spark May 7!

Companies create departments to fix problems they caused themselves... CX is no exception. 66% of CX leaders think their experience has improved. Only 17% of customers agree. That's not a gap you close with better survey tools. That's the difference between treating symptoms and fixing the disease. What if CX — as a department — was always the workaround? → delight.ai/perspective/what-…

Imagine we are in 2026 and you're still doing human handoffs 🤯 Introducing: Delight Spark. FINALLY! A user conference built for CX leaders who actually want to stay ahead of AI and create concierge experiences for their customers. Delight Spark is coming to San Francisco on May 7, and the lineup is stacked: - CX leaders from some of today's most AI-forward brands (@BJsWholesale , @flynorse ) - Big-time AI disruptors leading the charge (@AnthropicAI ) - Thought leaders like the King of CX himself (@KenHughesIE ) - And the gloriously unhinged delight.ai team Oh, and we made a music video about it. Watch it. Love it. Then do the responsible thing and grab your ticket. 🎟️

1.3 million jobs a year. A new one every 25 seconds. hipages is Australia's #1 marketplace connecting homeowners with tradespeople. At that scale, support isn't back office — it's the bloodstream. Their first instinct? Build it themselves. Custom AI agent, custom workflows, custom handoffs. They stopped. "AI is moving too fast to be treated like a traditional build. Trying to develop it ourselves would have slowed us down. Partnering lets us move faster, learn faster, and deliver value much sooner." — Jeremy Burton, CTO Now tradies get instant answers on the same chat thread they use to talk to homeowners. One platform for the marketplace AND support. No app switching, no repeating yourself. When something needs a human, the full conversation — every message, every signal — lands in Salesforce automatically. Agents never ask for context because they already have it. "A single platform built to handle the whole journey will always outperform a stack you have to glue together yourself." delight.ai/customers/hipages

Something fun is dropping tomorrow... 🤫 🎤 . . . . . . . . Follow us to be in the know 👀

Loyalty is an emotion before it's ever a metric. @KenHughesIE is bringing 20 years of turning customers into superfans to Delight Spark 2026. Brand advocates. Tribal fandom. The ultimate competitive advantage in the age of AI. May 7 · SF · delight.ai/spark

The difference between launching your AI agent in 6 weeks vs. 9 months? It's not the AI. It's your content. We asked enterprise CX teams four questions: → Is your content structured with clear headings and metadata? → Are policies documented consistently across all channels? → Do you have a single source of truth — or multiple conflicting versions? → How quickly can your content update when products or policies change? Content readiness is the silent killer of AI deployment timelines. We built Delight.ai to close that gap. But first, the honest audit has to happen. Ask yourself those four questions 👇 . Watch the on-demand webinar: lnkd.in/gcPnkqqx

CX entered the AI-first era, now your metrics need to. Deflection rate is the vanity metric of AI support. The real question isn't "did we avoid escalation?" It's "did the customer's problem actually get solved?" We break down what to measure instead: delight.ai/perspective/ai-fi…

We had early access to @OpenAIDevs's new Realtime model, and it changes what’s possible for voice AI in production. OpenAI's Realtime model sets a new bar for what voice AI can do. The low latency and transcription accuracy alone are a step change — and what we've seen in early access has been exceptional: handling interruptions, fast speech, and domain-specific terminology accuracy. For Delight.ai, this is the foundation we've been waiting for to deliver truly production-grade voice AI to the enterprise. Congratulations to the team at @OpenAIDevs on the launch.

“There is no disruption in healthcare. There’s, at best, incremental transformation.” - @pelutran, CEO at @FerrumHealth 🎧 Listen to the full conversation → sendbird.com/blog/mindmakers…