Whether they honor their word or not and if they do, I'll probably end up donating the money to a good cause in my country or smth i consider it is good for a platform to promote its product while also speaking uncomfortable truths, even if I may agree more or less with what they do.
The big "swap services" that sometimes use SEO tactics to rank first on the biggest search engines are basically playing "rug lottery" with their users. This becomes even more intense when users IPs come from developing countries or "riskier places" which they almost never specify clearly in their terms and conditions. Instead of completing the swap, they retain the funds under what they call "risk management" and even refuse to refund the original funds. Meanwhile, real funds coming from rug pulls go in and out without problems because those actors are based in the US, Dubai, or other more appealing jurisdictions.
Long story not so short: between 2019 and 2021, I was a victim of this. It happened with ShapeShift which, as I remember, was around 30 ETH, or the equivalent of $10k back then and also with FixedFloat, plus some weird exchange that I later realized was basically a Russian bucket shop. i had entered it because there was a niche asset I was interested in back when I traded a lot.
It ended in nothing, and thank God life was good enough to bless me and let me forget about that case instead of continuing to fight for it. But it is still worth bringing this up, because 99% of web "non KYC" exchanges that LARP as private and "instant" sometimes end up being everything except that.
While I was writing this, i started looking around and found some of the emails from when I interacted with the exchange. Now it doesnt exist anymore, and its website redirects you to some place recommending the "best BTC casinos" lmaooo
u know what, we'll allow it