Optimizing CX at the point of conversation
Joined February 2022
- Tweets 671
- Following 28
- Followers 95
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473 Photos and videos
Jun 10
What a nice time we've had at #NiCEWorld26 šāstop by booth CON8 to talk about how you can activate modern, AI-enabled CX that boost employee experience & customer loyalty through our @NICELtd partnership.
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Jun 9
Together, @NICELtd & TTEC Digital bring something special to CX: AI-powered tech that orchestrates the full customer experience, paired w/ the expertise to design, execute, & optimize it so outcomes are durableānot just impressive at launch.
Stop by booth CON8 at #NiCEWorld26!
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May 29
"Asking employees, agent assist tools, or self-service bots to literally 'talk like a caveman' to reduce costs is not realistic, & it would hurt CX." Ryan Boyer, Solutions Architect covered 3 places to test consumption strategy (w/ "The Office" ref.): ttecd.co/4nZAdHU
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May 26
āThe @awscloud Financial Services Competency underscores our commitment to helping financial institutions innovate with confidence while meeting the highest standards for security, compliance, & CX.ā ā Will Treacy, VP, Global Sales
Read more: ttecd.co/4v68ho0
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š Couldn't imagine a better afternoon to top off #BioITWorld.
We brought R&D leaders to Boston's Seaport to make multimodal scientific data a substrate AI agents can find, access, and trust.
A heartfelt thanks to our co-hosts @TTECDigital and @Microsoft.
Until the next one!
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May 20
Moving AI from pilot to production is tough. Thatās why we at TTEC Digital are proud to join the new @Salesforce Forward Deployed Engineering Partner Network! While many orgs are experimenting with AI, scaling past isolated pilots remains a massive hurdle ttecd.co/4nDqdnD
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May 11
In this article fromĀ @CRM, Robert Wakefield-Carl, our Senior Director of Innovation Architects,Ā explores how the payment card industry is moving away from voice-based data collection toward secure tokenization, especially in light of new standards. ttecd.co/4wCNYQO
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May 6
Day 2 at #Knowledge26!
In partnership w/ @ServiceNow, we connect contact center operations with the rest of your org and optimize and automate back- and mid-office operations to create frictionless customer experiences. Visit the team at #ServiceNowKnowledge2026, booth 2601!
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Are you šŖšÆ šµš©š¦ š¬šÆš°šø? We think you should be.
@TileDB, @TTECDigital and @Microsoft are bringing together biopharma leaders at #BioITExpo ā drinks, real conversation, multimodal data AI-ready.
Your agent's not invited. Promise.
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May 20 | Boston
hubs.la/Q04fBZ-H0
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May 5
At TTEC Digital, we help you:
-Clear backlog fast
-Optimize govern your platform
-Accelerate AI adoption
-Scale with managed support
See it in action at @ServiceNow #Knowledge26, booth 2601 w/ Craig Coen, Robin Chadwick, Kelley Jacob, Kyle Krubeck!
#ServiceNowKnowledge2026
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Apr 30
Seven-time-award-winning marketing team? Check! āļøš
Our Marketing team has won a total of seven(!) @hermescreativeawards by AMCP. These prestigious wins speak to the excellence and strategy behind their craft in the creative discipline, andĀ weāreĀ thrilled to celebrate them!
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Apr 27
The gap between "wanting AI" & "implementing AI" just closed. Enter AI Gateway: the connector designed to bridge the gap between existing tech stacks & powerful AI platforms.Ā Don'tĀ waitĀ yrs for a transition that should take weeks.Ā ttecd.co/4sZB4t6Ā Ā ttecd.co/42wRCO5
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Apr 22
āWhat began as drafting a carbon reduction plan for an RFP quickly became something more. Sustainability isnāt just about meeting regulations. Itās a fundamental responsibility. Iām proud to help lead the EMEA Green Team.ā
#HappyEarthDay
ttecd.co/4sOyjL0
šš
@tteclife
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TTECDigital retweeted
Apr 15
How to Make Contact Centers Smarter - By Robert Wakefield-Carl @TTECDigital
contactcenterpipeline.com/Arā¦
#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai
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Apr 16
Today's the day! Join Alfredo Rizzo, Larry Mead, and @cmswire today at 11 a.m. PT / 2 p.m. ET as they get into all of the ins and outs of AI Gateway and how you can get going fast to unlock AI value in your CX stack. šļøšØ
It's not too late! Register here: ttecd.co/4vFP6mf
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Apr 14
Want the path to an AI strategy thatās fast and future-proof? Join Alfredo Rizzo, CTO, and Larry Mead, Global Lead of Experience Transformation in just two days with @cmswire to learn all about our latest release of AI Gateway. š”
Save your seat here: ttecd.co/3ODccJq
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Apr 2
OneĀ connection,Ā infiniteĀ possibilities!Ā AnnouncingĀ AI Gateway, our universal connector designed to bridge the gap between legacy contact center infrastructure andĀ frontier AI solutions.
The wait is over. Read more here: ttecd.co/4dlMB1H
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Mar 30
āWe knew where we wanted to go. We didn't know how to get there. Having an expert tell us after asking tons of questions made sure our usage of the product was consistent with our values.ā ā Kent Nordin, VP, Communication Center at 4Front Credit Union
ttecd.co/4s2Rwbq
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Mar 23
TTEC Holdings Announces Leadership Transition for TTEC Digital
TTEC today announced the appointment of Chris Brown as president of TTEC Digital. Brown succeeds Dave Seybold, who is stepping down as TTEC Digital CEO and will remain w/ the Company through April 30.
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