Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success // @Cisco Preferred Solution Partner
Joined April 2015
- Tweets 1,243
- Following 521
- Followers 674
- Likes 478
937 Photos and videos
Today, our Regional Sales Director, Franco Clauser, attended the City of Brampton Reverse Vendor Tradeshow: Meet the City Buyers event. It was a valuable opportunity to connect with organizations across the region and learn more about their evolving CX.
10
Deliver on-demand customer experiences with the right blend of human and AI support, via live video, voice and chat, all initiated with a simple QR code scan. Tour the 4-minute tour and see how your team can deliver instant support when it matters most.
result.ma/PHc2hWj
18
The right strategic guidance can accelerate enterprise CX transformation and drive measurable business outcomes.
Apply today: result.ma/T2Sqy7v
#PartnerNetwork #CX #AI #UpstreamWorks #ContactCenter
5
The future of #CX won’t be won by building better queues.
It will be won by reducing the need for queues altogether.
As customer expectations rise, traditional #CCaaS models focused on routing and volume are no longer enough.
Read now: lnkd.in/eA-bUrYH
6
68% of organizations expect 35% productivity gains from AI.
But many customer interactions are still too complex for automation alone.
That’s where the modern CX model comes in.
Download the guide: result.ma/FQfRJPB
#Guide #ContactCenter #AI #CX #UpstreamWorks
5
Cornhole. Crawfish. And a cause worth showing up for.
Yesterday, Sean Snider, Chief Operating Officer, Sabrina Baksh, VP of Sales, and Franco Clauser, Regional Sales Director represented our team at the 2026 V3Gate Foundation Cornhole Tournament & Crawfish Boil.
24
Welcome to the shift from CCaaS to Experience Orchestration. Are you ready for it?
For decades, contact center success was measured by how well you managed the queue. But the future belongs to organizations that reduce the need for queues altogether. lnkd.in/eA-bUrYH
9
Our Canadian team came together on Friday to cheer on the Blue Jays! It was a fun night at the Dome with great views, lots of laughs and even better company.
Moments like these remind us that strong teams aren’t just built through collaboration, but through connection.
11
AI is transforming CX, but not in the way you might think. The brands getting it right aren’t choosing between AI and humans. Our latest guide breaks down how to achieve the right balance.
Download the guide: result.ma/FQfRJPB
6
Reimagine your CX operations with the Upstream Works DREAM Workshop.
Our facilitated sessions bring CX leaders together to explore AI-driven transformation, align on priorities, and build actionable roadmaps for what's next.
ow.ly/3g2C50YrUsI
9
So how big is GITEX AFRICA?
This is just one corridor in one of four halls — and the energy here is nonstop.
If you’re attending, come find us at the Ontario booth (3D 30) and connect with Jeff Palmer, CRO, and Alex .M, Regional Sales Executive (EMEA).
75
Great connecting at GITEX Africa!
Thank you to Etienne Sum Wah, Counsellor (Trade), and Asmae Amrouche, Senior Trade Officer, from the Government of Canada, for stopping by the Ontario booth and meeting with our CRO, Jeff Palmer and Alex Mahmud, Regional Sales Executive (EMEA).
87
Visit us at GITEX Africa in Morocco and come say hello to our CRO, Jeff Palmer, at the Ontario booth (3D 30).
Connect with Jeff at the Canada Networking Reception today at 3:30 - 8:30 PM (local time) — we look forward to seeing you there!
Learn more: gitexafrica.com/
44
Join us at the GITEX AFRICA in Morocco to explore the future of human AI-powered customer experience. Visit us at the Ontario booth (3D 30), where we’ll be showcasing our latest innovations alongside leading organizations from Ontario, Canada.
gitexafrica.com/
22
Upstream Works Catalyst Partner Network is empowering consultants and advisors to expand influence in CX strategy. lnkd.in/gxhZGdxS
As a Catalyst Partner, you can:
o Guide clients through AI & CX transformations
o Drive real enterprise impact
o Receive exclusive rewards
5
Reimagine CX operations, and AI strategy with the DREAM Workshop.
Facilitated sessions AI-powered insights = actionable roadmaps and confident decision-making for CX leaders.
Learn more & schedule your session: ow.ly/3g2C50YrUsI
#DREAMWorkshop #UpstreamWorksDREAM #CX #AI
5
What if you could instantly connect customers with expert support — at peak demand? Leading organizations are using Upstream Works AgentNow to transform how they deliver support during their busiest moments. Take a quick tour: ow.ly/cicE50YwOna
4
We’re excited to introduce our All-In-One CX Solution Suites! Each suite offers predictable, all-in pricing, flexible SaaS or Subscription options, and comprehensive professional services, support, and enhancements. ow.ly/lYfC50YstYa
26
The Upstream Works Catalyst Partner Network recognizes consultants and advisors who introduce, influence, and co-lead enterprise CX opportunities. Our CRO, Jeff Palmer, describes the program and how Catalyst Partners can benefit from tiered rewards. ow.ly/54fU50Ys0zg
47
Introducing the Upstream Works DREAM Workshop – a facilitated leadership strategy session and AI-powered framework designed to help leaders identify and design their future vision.
Learn more and book a DREAM Workshop: ow.ly/3g2C50YrUsI
10