8 Oct 2025
Our streamlined workspace unifies voice, video and digital channels – enabling smarter workflows, real-time context, and Human-AI engagements for faster resolutions and exceptional customer experiences.
ow.ly/Jui450X5CVb
#UpstreamWorks #AI #UX #CX #contactcenter #Voice
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2 Oct 2025
Introducing focused workflows, Live Call Transcriptions, and AI-driven conversation insights for smart and efficient CX.
See what’s new: ow.ly/Jui450X5CVb
#UpstreamWorks #AI #UX #CX #contactcenter #LiveCallTranscriptions #Voice #Video
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17 Apr 2025
Merging #Technology and #HumanInteraction to Transform Retail #CX 💡
🔗 Read the full article by @Upstream_Works' Rob McDougall below:
#upstreamworks #cxm #retail #mobilepayment #fintech #cx
thefastmode.com/expert-opini…
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22 Oct 2024
Are you at #WebexOne today? Swing by the @TTECDigital booth and see Upstream Works AgentNow on Webex in action. Our team can't wait to connect with you.
#UpstreamWorks #WebexOne #TTECDigital #ContactCenter #Events #AgentNow
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26 Mar 2024
Meet up with our CEO, Rob McDougal and CRO, Jeff Palmer at Enterprise Connect 2024 today! Connect and discuss all things #CX, #AX, #AI #PowertoInnovate. Book a meeting with them by emailing us: partners@upstreamworks.com #EnterpriseConnect @UpstreamWorks #customerexperience
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27 Dec 2023
What an incredible year of CX success and teamwork at Upstream Works! We're excited for more innovation, partnerships and team get-togethers in 2024! #CXSuccess #LifeAtUpstreamWorks #2024Goals #UpstreamWorks
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21 Apr 2023
AI can play a pivotal role in the contact center, but some leaders are hesitant to adopt this new and ever-looking technology: buff.ly/43Rcdwg
From @Upstream_Works
#AI #ContactCenter #AdoptAI #UpstreamWorks #AgentfirstDesktop
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20 Apr 2023
AI can play a pivotal role in the contact center, but some leaders are hesitant to adopt this new and ever-looking technology: buff.ly/43Rcdwg
From @Upstream_Works
#AI #ContactCenter #AdoptAI #UpstreamWorks #AgentfirstDesktop
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30 Mar 2023
It's an exciting day for the @Upstream_Works team! Watch this video from CRO Jeff Palmer to hear about the Spring Update!
buff.ly/40Le5nU
buff.ly/40uQNmf
#agentfirstdesktop #AI #bots #ContactCenter #UpstreamWorks #CX #Webex #ciscowebex
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3 Mar 2023
Conversational AI is not just for chat and voice but can be used for other major channels that contact centers overlook. Read the @Upstream_Works CEO's latest blog post to read more. ow.ly/K6IO50N5j0V
#ConversationalAI #Chatbot #ContactCenter #Upstreamworks
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15 Feb 2023
Our CEO, @McDougallRob participated in a @FOW_Expo panel alongside other industry leaders. Thanks for facilitating such a thought-provoking discussion, @arnoldjon! @tmcnet
#itexpo #techsupershow #futureofwork #cctr #UpstreamWorks #contactcenter #agentexperience
14 Feb 2023
More from @FOW_Expo - Chris Fine and #quietquitting" session, and my #agentexperience panel with @Genesys, @Five9 and @Upstream_Works @tmcnet #itexpo #TECHSUPERSHOW #cctr #contactcenter #hybridwork #futureofwork
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15 Feb 2023
Our CEO @McDougallRob was interviewed by @EvanKirstel at the @ITEXPO to discuss improving the agent experience. Thanks for the chat, Evan!
#EmployeeExperience #omnichannel #cx #ITEXPO #tmc #agentexperience #contactcenter #UpstreamWorks
14 Feb 2023
Great to chat with @Upstream_Works CEO, Rob McDougall at #ITexpo! #EmployeeExperience #omnichannel #cx @ITEXPO
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17 May 2022
If you're attending #CiscoLive2022, stop by our booth in the Collaboration Village and meet our team -- Rob, Jeff, Sabrina, Darrin, Dima and Matt will all be there!
ow.ly/r4ek50Ja8NI
#CiscoLive #CiscoLive2022 #ContactCenter #UpstreamWorks
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4 May 2022
There are three key pillars of digital transformation. Find out what they are by clicking below!
ow.ly/u1lm50IZgW1
#ContactCenter #UpstreamWorks #CallCenter #Blog #DigitalTransformation
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25 Apr 2022
#DigitalTransformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address 2 of those challenges here. Guest blog post written by UpstreamWorks.
execsintheknow.com/blog/main…
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17 Apr 2022
#DigitalTransformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address 2 of those challenges here. Guest blog post written by UpstreamWorks.
execsintheknow.com/blog/main…
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12 Sep 2019
Very excited to be partnering with @uprmcd and @UpstreamWorks. This will allow us to deliver a fully-integrated and extensible solution that empowers agents with omnichannel engagement insights to offer the next best action to consumers. upstreamworks.com/upstream-w…
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16 Jan 2019
Kudos to @Upstream_Works for their successful interoperability test of Upstream Works for Finesse (UWF) 3.6 with @CiscoCollab UCCE 11.6 Finesse #tekVizionVerified #UCOMS #Upstreamworks
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21 Dec 2018
Happy Holidays to all. Thank you to our partners, customers and team for making 2018 a great success! See you in the New Year!
#happyholidays #upstreamworks #CXforEveryone
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14 Jun 2018
In advance of #CCWVegas18, congrats to @inContact for its Best New Technology Solution win for CXone- only award given to a tech vendor buff.ly/2sWd3YJ < And congrats to the finalists @NICELtd @sharpentech and @UpstreamWorks #CCaaS
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