Joined May 2008
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- Following 5,789
- Followers 5,359
- Likes 1,807
5,773 Photos and videos
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Apr 3
There’s a moment where “just pick up the phone” stops working.
That’s where structure starts to matter.
This call flow builder helps you map what’s actually happening—
and what should happen next.
Start here → virtualpbx.com/resources/get…
#SmallBusinessTools
#SMBGrowth
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Jun 12
DTMF tones = keypad inputs during a call.
Press a number → system understands it → routes the call.
That’s it. That’s the magic.
#RoutingBreakdown
#BusinessPhone
5
Jun 11
A canned reply answers the question.
A smart reply moves the conversation forward.
Same message. Completely different outcome.
#WebchatRealities
#VirtualText
#CustomerSupport
#MessagingTools
#SmarterWorkflows
1
Jun 10
Not all AI agents are equal.
Some answer questions. Some execute workflows. A few can replace some chunks of admin work.
We tested 10 platforms so you don’t have to 👇
ow.ly/ktRm50Za9pu
#AI
#Automation
#SaaS
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Jun 8
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Jun 5
People aren't always ready for a conversation.
But they are ready for a starting point.
#WebchatRealities
#HowPeopleBuy
#UserExperience
#CustomerBehavior
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Jun 4
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Jun 2
We started this conversation talking about why feedback matters. And it really comes down to this: Are you using it to validate, or are you using it to build?
For us, it’s the latter. Feedback shapes the product. It’s how things improve, evolve, and actually get better over time.
Check out the full conversation on YouTube: youtu.be/__sL5uRsZ-I
#FeedbackLoops
#CustomerFeedback
#ProductStrategy
#SaaS
5
Jun 2
Taking a little extra care and time can completely change how a message comes across on the receiving end.
It's the difference between "No, we can't do that." and ...
See how we restructured this for a better outcome: virtualpbx.com/texting-toolk…
#VirtualPBXTextTip
#VirtualText
#ConversationGame
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Jun 1
That’s not your call volume. That’s your patience filter.
#BusinessLineRealities
#CustomerCommunication
#RealMoments
#HowPeopleBuy
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May 29
Joshua kept it simple, so we will too.
Easy to use.
Great support.
That’s the bar we hold ourselves to across everything we offer—tools that make sense, and people who make them work even better.
Thanks for being with us, Joshua.
#VirtualPBX
#customerexperiencewins
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May 29
Sometimes, it's not about bringing in more business as much as it's about getting all the business that comes in.
Someone had a question. Someone sent a text. Someone reached out.
We teamed up with @peerpush_net to talk about it: ow.ly/OLR750Z4iq7
#AIForBusiness
#SmallBusiness
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May 28
Some of the most useful feedback doesn’t come from surveys.
It shows up in onboarding.
A customer comes in with a process they’re used to.
And in talking it through, we sometimes find a simpler way—removing a step, reducing friction, or approaching it differently from the start.
It’s a different kind of feedback.
Less formal, more immediate, and often more actionable.
It’s also one of the places we learn the most.
#CustomerFeedback
#CustomerExperience
#Onboarding
#SaaS
#ProductDevelopment
#BusinessCommunication
13
May 27
Not every conversation can happen on a call.
#WebchatRealities
#MomentsThatMatter
#CustomerBehavior
#UserExperience
1
May 26
Payments, built into the conversation.
Joel shows how the Stripe integration works in VirtualText so you can handle transactions without leaving the thread.
#CommunicationHowTo
#BusinessCommunication
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May 26
Some calls don’t get missed, they just get postponed.
And sometimes, that’s the same thing.
#BusinessLineRealities
#CustomerExperience
#MissedCalls
#SmallBusinessTips
#AfterHours
11
May 25
Missed messages. Delayed follow-ups. Lost context. Close the gaps—and watch what opens up.
virtualpbx.com
#VirtualPBX
#SmallBusinessTools
7
May 22
Small team big growth plans?
VirtualPBX sets up routing that works now, and scales as you grow.
Calls flow. Customers happy. Team productive.
#RoutingBreakdown
#BusinessPhone
#SMBTools
#VirtualPBX
9
May 22
We tested 7 business texting platforms.
The surprise wasn't the feature lists.
Everyone has SMS, automation, and AI.
The biggest differences showed up in pricing transparency, workflows, and whether the AI actually helped teams do less work.
Full breakdown:
ow.ly/FSC550Z3owR
#SMS
#SaaS
#CX
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May 22
If they don’t recognize your number, they’re less likely to answer. Make sure your calls look like they matter—because they do.
#BusinessLineRealities
#ProfessionalCommunication
#SmallBusinessTools
2
May 21
Managing conversations across channels gets messy. Teams have to fight to avoid getting distracted, lost, and losing context.
Thanks to @bestreviewsnet for showing how VirtualText keeps everything together.
▶️ Full review: youtube.com/watch?v=2C0OpYbk…
#VirtualText
#CustomerVoices
#BusinessMessaging
#SaaS
#Productivity
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