We provide support for Arq via email. If you have a question or issue please email us at support@arqbackup.com. Thank you.
Joined September 2009
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19 May 2020
We provide support via email. If you have a question or issue with Arq, please email us at support@arqbackup.com and we’ll work to resolve it. Thank you.
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20 Nov 2024
Sorry for the delay. We rarely check Twitter. Mail server works great. I last responded Nov 7 to you. Didn’t get another email from you after that.
23 Oct 2024
hey @arqbackup @reitshamer
is your mail server up an running? I sent a bunch of e-mails, radio silence since a whole week. that doesn't bode well for me...
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20 Nov 2024
Please email us at support@arqbackup.com and we’ll help you out best we can
30 Oct 2024
old keychains on old hard drives of earlier computers. I know the passwords of those other computers. Who knows if it's recoverable by any means at all. But do you have any ideas/tips where I might look to find old keychain files? Thanks :)
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15 Jul 2024
Would anyone like to test a beta of Arq 7 that integrates with pCloud? If so, please email support at arqbackup.com and we’ll send you links. Thanks.
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16 Jun 2024
If they had reached out to us for support, we would have said to add the new storage location in Arq, then “adopt” the backup set from that new storage location. arqbackup.com/documentation/…
16 May 2024
@arqbackup There should be an easier way to update your backup endpoint without having to edit the ArqAgent sqlite database. Still... it works. knezevic.ch/posts/updating-s…
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16 Jun 2024
The behavior (whether to keep cloud file data locally) is determined by the “File Provider API” implementation. But, if the file hasn’t been modified since the previous backup, Arq won’t try to read it anyway.
@arqbackup if you choose to materialise cloud-only files, does it do that every time? Or is it smart like Carbon Copy Cloner and only materialises the file again if it has changed or is newer?
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16 Jun 2024
No, we don’t have plans to make apps for iOS or Android.
26 May 2024
@arqbackup Do you plan on supporting photo/file backup on iOS and/or Android?
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3 May 2024
OK. I thought the use case was just a quick file share, and it didn’t matter if the link was still valid months later. Are you still using those files that you shared with ShareX? Are they public links to those files? (The S3 download bandwidth could add up in the worst case)
Control. I’ve used droplr and cloudapp for years and I’m no longer subscribed, the files are probably gone now.
I used ShareX on windows for a while and it was connected to an s3 bucket owned by me. Those files are still there.
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3 May 2024
What’s behind the desire to use your own storage? Cost-saving? Control? Something else?
Been trying to use CleanShot, but they dont support uploading files, only creating screenshots videos.
kind of wish someone would make something for S3/R2
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3 May 2024
We just shipped a fix for that, version 7.27.8.0. You can download the installer from arqbackup.com/download
25 Apr 2024
@arqbackup Hi, I’m seeing files listed in the restore file list as “deleted/Kept” that are not deleted. I have upgraded to version 7.27.7 and cleared the cache but files continue to be missed. What can I do to tell arqbackup they do exist ?
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12 Apr 2024
Arq 7 works on macOS 10.13 or later.
12 Apr 2024
Good to know! I guess I'll first need to upgrade macOS
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12 Apr 2024
FYI Arq 7 doesn’t run in a user account like Arq 5 did. It runs as a “LaunchDaemon” and can back up everything on the computer, also when no one is logged in.
12 Apr 2024
I've been using Arq for *checks* 10 years :) I think it's even installed on that machine, but not in her user account.
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23 Dec 2023
We responded yesterday but haven’t heard back from you.
22 Dec 2023
Waiting support since yesterday. check your email please or junk folder. I need prompt answer to remove license on a crash windows. We have no more backup
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23 Dec 2023
By default Arq tries to be unobtrusive. Please click on your backup plan on the left, then click “Edit” on the right, click the Options tab, and slide the “CPU usage” slider all the way to the right and Arq will scan at maximum speed.
17 Dec 2023
@arqbackup is terribly slow uploading to OneDrive Business... I set up the backup plan 10 days ago and so far it has uploaded 170 GB only... no chance to get the full backup uploaded before it restarts... Any suggestions?
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14 Nov 2023
No, Apple’s development tools no longer support it.
13 Nov 2023
@arqbackup so… apparently v7.24 is the last version to run on Mac OS X 10.11. unfortunately this is not mentioned in the release notes. is there any possibility to bring back support for El Capitan?
arqbackup.com/download/arqba…
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14 Oct 2023
Sorry for not responding sooner. We should check that spam folder more often.
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14 Oct 2023
We fixed the issue you described. Please install the latest update with the fix.
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14 Oct 2023
I found it. Our customer-service app flagged it as spam and put it in a separate folder.
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14 Oct 2023
Please install the latest update with a fix for that.
@arqbackup after updating to macos sonoma, Arq wants an "App Password" which I don't have and never set. How can I get my backups started again? No replies from your support address.
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3 Oct 2023
You can edit the backup plan settings to tell Arq to materialize, ignore, or report as error when it finds cloud-only files.
28 Sep 2023
@arqbackup seeing « Cloud file contents not present on disk » errors after upgrading to Sonoma, do I just need to materialise my iCloud files again? Just updated from 7.24.1 to 7.24.2 and will try again.
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