#HumanExperience Visionary/Speaker/Researcher & Head of @Qualtrics #XM Institute. Co-Founder of CXPA.org. Views = my own.
Joined February 2009
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1,629 Photos and videos
May 19
Yes, #AI can help with #CustomerService. But they need to be held accountable.
Last week, @Delta’s AI agent lied to me about being human. So in this week’s edition of Humanity At Scale, I discuss what companies can learn from this experience.
open.substack.com/pub/humani…
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16 Jun 2025
🔴 I can’t stop thinking about the murders in Minnesota.
Yes, they were horrifying. But what’s haunted me isn’t just the violence—it’s what it reveals about the world we’re shaping.
What kind of society are we creating if every disagreement becomes a declaration of war?
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16 Jun 2025
Check out my podcast episode: "Beyond Right and Wrong: Rethinking Moral Disagreements with Kurt Gray."
🎧 podcasts.apple.com/us/podcas…
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16 Jun 2025
Read my full LinkedIn Post: linkedin.com/feed/update/urn…
#HumanityAtScale #Leadership #Empathy #Civility #Trust #KurtGray #Outraged #Disagreement #Polarization
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4 May 2025
🎭 We saw @othellobway last night—and it was excellent!
@iamKENNYLEON’s direction places the play in a modern setting while preserving Shakespeare’s original text. I didn’t catch every word—but it didn’t matter. The emotion, pacing, and performances kept me fully engaged.
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4 May 2025
(2) Culture is what you tolerate.
Iago thrives because no one calls him out. Toxicity doesn’t need permission—just silence.
(3) People need to feel seen.
Iago’s manipulation is driven by resentment. When people feel invisible, they’ll find other ways to matter.
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4 May 2025
(4) Stories shape outcomes.
Othello didn’t fall because of facts—he fell because of a story he chose to believe. Leaders must constantly examine the narratives they share and the ones that they buy into.
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16 Apr 2025
Doesn’t it feel like #trust is disappearing?!?
This week's edition of Humanity At Scale, focuses on trust—not as a buzzword, but as a system of beliefs and behaviors that can either be built by design or eroded by default.
open.substack.com/pub/humani…
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15 Apr 2025
In the latest Humanity At Scale #newsletter, I examine "The Anatomy of Trust."
#Trust drives commitment, engagement, and advocacy, especially in times of change, and is built or broken by two questions: Can I rely on you? and Do you care about me?
👉open.substack.com/pub/humani…
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10 Apr 2025
🔥 Six Bold Thinkers. Five Big Shifts. One Human-Centric Future
This week's edition of the Humanity At Scale newsletter features 6 executives and thought #leaders who will get you to rethink your #leadership.
Read it👉 open.substack.com/pub/humani…
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3 Apr 2025
💡 Smart leaders aren’t know-it-alls—they’re learn-it-alls.
Check out the latest episode of Humanity At Scale: Redefining Leadership Podcast featuring @LizWiseman.
🎧 Apple Podcast: bit.ly/43E2Oum
🎧 Spotify: bit.ly/3RwjqN5
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3 Apr 2025
Great #leaders tell less and ask more!
Check out the latest episode of Humanity At Scale: Redefining Leadership Podcast, with my guest, @LizWiseman.
🎧 Apple Podcast: bit.ly/43E2Oum
🎧 Spotify: bit.ly/3RwjqN5
#leadership #multipliers
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1 Apr 2025
In this week's edition of my Humanity At Scale newsletter, I share...
The Six Laws of #CustomerExperience.
They reflect fundamental human truths—how people think, feel, and respond—and how organizations can either uplift or frustrate them.
open.substack.com/pub/humani…
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31 Mar 2025
Let’s face it — #conflict is everywhere.
In my Humanity At Scale: Redefining #Leadership Podcast, I chat with @TaniaIsraelPhD about how #leaders can use #curiosity, #empathy, and #dialogue.
Apple Podcasts: podcasts.apple.com/us/podcas…
Spotify: open.spotify.com/show/6McrjF…
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