Dean of Solvay Brussels School, Chairman of the Qtem network, external fellow at Bruegel, Professor, Researcher, Dad, part-time traveler and a fan of Asia.
Event in Brussels, Belgium by Solvay Brussels School of Economics and Management on Tuesday, February 24 2015
The present study aimed to examine (1) the nature of firms’ complaint-handling practices in an online double-deviation context, and (2) the relationship between complaint-handling practices on the one