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Community Toolbox Podcast 🧰 @csmtoolbox

🎙hosted by @isabelitaruiz | Guests from #Community #Content #Marketing

Joined February 2021
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My podcast has over 2,500 downloads! buzzsprout.com/1708813/achie… 🎉🎉 thank you 🙏 @buzzsprout @descript @canva

CSM Toolbox

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their...

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Before the short hiatus, I had the opportunity to talk to Daria Danilina, Co-Founder and CCO at @SalesroomApp During our conversation, we talked about: 🧰 A whole new “virtual” etiquette to engage with customers 👩🏽‍💻 🧰 The new era of Sales ⏭ #csmtoolbox #podcast #startup
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Community Toolbox Podcast 🧰 retweeted
The Customer Growth Awards@ExcellenceInCS
9 May 2022
⏳ 6 days left to submit nominations for the 2022 EMEA Customer Success Excellence Awards - closing May 15th! To celebrate the final week of nominations, use the access code CSE20 to get 20% off tickets to the awards ceremony in London on June 15th! #awards #customersuccess
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Ask a CM: ‘Are There Transferable Skills I Can Use to Pivot into Community Management?’ commsor.com/post/ask-a-cm-ar… #community
Heading to Dublin airport T2. Taxi driver asks at what time is my flight. I say: “9.55am gate closes” He’s like: you’re way early!” 😅 better early than late these days!! Let’s see how I get on 🤞🏽 ☘️

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Turning one year today 🎉🎉🎉 Thanks to all of my guests for sharing their stories! 🙌🏽 #csmtoolbox #podcast #thankyou #customersuccess
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@butter_hq @canva @katya_howard @slapfive @insided @whereby @doolyHQ @orbitalchat @customersuccessbox @lightling @productboard @onboardio @getuserflow @gregkihlstrom @custifySRL @tymeshift @frogedEN @salesroomApp
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I'm attending this event. RT if you think others will find this helpful 🙌 customer-marketing-2022.prod… #pmmalliance
February has been quite eventful so far! Philipp Wolf from @CustifySRL joined me to talk about: 🧰 How their CS Team practice what they preach 🧰 Health scores (good and bad ones!) 🧰 The reality of being an entrepreneur and more… #csmtoolbox #podcast #CustomerSuccess #SaaS
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Last month, I had a great chat with @gregkihlstrom from @theagile_brand about: 🧰 Customer centric organizations 🧰 Greg’s book, the agile workforce and the current landscape 🧰 The Center of Experience framework and more... #CustomerExperience #entrepreneur #podcast #csmtoolbox
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🧰 First episode of 2022! New year, new season! 🔥 This week’s episode features Raphael Presberg, co-found at Nalia. 🎧Listen here pod.link/csmtoolbox #csmtoolbox #podcast #customersuccess #CSM #CSLeaders #churn #SaaS #CustomerLoyalty #customerjourney #leadership
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Have a restful holiday break! 🙌🏼 Back on Jan 11th for Season 2 🧰
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🚨 Last episode of 2021 is out 🚨 And it features @esbenfj, Co-founder and Chief Growth Officer at @getuserflow We talked about: 🧰 What they have learned from customers feedback 🧰 #PLG, customer led growth and more… #csmtoolbox #podcast #customersuccess #CSM
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🚨 This week's episode featured William Stevenson, COO & Founder at @onboardio During our conversation, we talked about: 🧰 An evolving workforce ⏭ 🧰 Customer feedback and those lightbulb moments💡 and more... #csmtoolbox #podcast #customersuccess #leadership #saas
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This week’s episode features @katya_howard, conversion copywriter and strategist for growing B2B SaaS startups. We talked about: 🧰 What is copywriting? 🤔 🧰 What’s in it for the customer when we're engaging with them through email and more... #copywriting #conversioncopy
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🚨 This week's episodes features John Henwood, Senior Director of Customer Success at @productboard 🎧 Where to listen 👇 #csmtoolbox #productmanagement #management #leadership #saas #startup #tech #leadership #podcast
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This week's episode features @lightling, Director of Collaboration Superpowers. During our conversation, we talked about: 🧰 Tips for meeting engagement 🧰 Skills to learn for online facilitation 🧰 The future of remote collaboration and more… #remoteworking #csmtoolbox
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What a panel! Make sure to sign up 💥👇🏽
inSided by Gainsight@insidedhq
8 Nov 2021
Join @anikazubair_, @aknoefel, @DickeySingh, @Jakenfelds, and Jeff Heckler to learn how to scale your CS operations all while increasing revenue in return. 💰 Register today 👉loom.ly/K-8Jk70 #customersuccess #leadership #saas #b2b #community
This week's episode features Puneet Kataria, founder at @CustSuccessBox During our conversation, we talked about: 🧰 What they have learned from customers feedback 🧰 How they have leveraged a remote environment #csmtoolbox #customersuccess #customerexperience #podcast #data
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This week's episode features Ashley Porciuncula, CEO and co-founder of @OrbitalChat 💥 During our conversation, we talked about: 🧰 What they have learned from customer feedback 🧰 Her journey as a CEO and co-founder 🧰 And the importance of mentors and advisors 🚀 #remotework
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@ashleymarinep it was a pleasure having you!

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