co-founder @fullviewhq (visual AI agents for CX)

Joined April 2012
44 Photos and videos
It blows my mind every time I see Fullview AI solving real user issues ๐Ÿคฏ Our AI becomes an expert in your product, and visually guides users to successful support resolutions, trainings and onboardings ๐Ÿš€ It'll learn, guide, and even take actions to help users autonomously ๐Ÿ˜Ž
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BIG NEWS โšก Today weโ€™re launching Fullview AI โ€” the first support AI that sees your UI, learns from humans, and acts on the screen to guide & resolve. Not a chatbot. Not a script. An autonomous agent. Open in beta now. #AI #startup #buildinpublic
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๐ŸŽ‰ @FullviewHQ is live on Product Hunt ๐ŸŽ‰ And we'd love your support and feedback to help us with this launch ๐Ÿ™ We've been building our customer support screen control tool for 2 years now and finally launching on PH! Link in the comment to support us ๐Ÿ”—
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Daniel Bakh retweeted
2 Jul 2023
I explain this all the time at work
2 Jul 2023
This is an excellent visual!
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Daniel Bakh retweeted
13 Mar 2023
๐Ÿ”ฅ B2B SaaS Retention ๐Ÿ”ฅ On March 21st join us to hear about the latest SaaS retention trends ๐Ÿ“† ๐Ÿ“‰ Speakers: - @danielbakh, CEO @FullviewHQ - Parker Moore, Head of CS @vitally_io - @0zne, CEO at @junedotso ๐ŸŽค hosted by @heysidjain Save your seat ๐Ÿ‘‰ bit.ly/B2BSaaSRetention
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Partnering up with our fellow Danish founded CS company @Zendesk for a kick-ass integration ๐Ÿ”ฅ No more back and forth with customers to understand user issues for tickets - One click session replays without having to leave Zendesk via Fullview!
27 Oct 2022
In case you missed it, @FullviewHQ latest integration with @Zendesk just launched ๐Ÿ”ฅ You can now harness the power of Fullview's cobrowsing, session replays and console logs directly from Zendesk. Link to install ๐Ÿ‘‰ #CX #customersupport #integration #zendesk #tech
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Very true! Work-life balance is important but you should forget about 9 to 5 if you want to build something truly greatโ€ฆ
I get a lot of angry DMs saying I'm a promoter of "hustle culture," which is not wrong. If you look at a company like Deel, you can't scale from $1M to $100M ARR in 20 months without an insane work ethic. Harsh reality, but startups aren't easy to scale.
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Super excited for the new integration between @FullviewHQ and @intercom ๐Ÿ”ฅ
19 Sep 2022
We're so excited to announce that @FullviewHQ's @intercom integration is finally here ๐Ÿฅณ Level up your Intercom org with cobrowsing, session replays and much more. More details ๐Ÿ‘‡ fullview.io/blog/fullview-inโ€ฆ #CX #Intercom #CustomerSupport #Update #Integration
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* @FullviewHQ announces new features* VCs in my DMs:
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You should absolutely love using your own product. If you donโ€™t, youโ€™ve founded the wrong company.
Today is a big day for us ๐ŸŽ‰ We're officially launching Fullview Replays - the biggest product update since we started Fullview ๐Ÿ’ฏ The days of asking customers for screenshots and long paragraphs to explain customer support issues are finally OVER! #product
11 Jul 2022
Fullview Replays is out! Say whaaaat? ๐Ÿ‘‚ Our BIGGEST release to date ๐ŸŽ‰ โบ๏ธ Record every user session within your product โฑ๏ธ View console information ๐Ÿ› See bugs and issues in context ๐Ÿ—บ๏ธ Fully GDPR compliant Read more: fullview.io/blog/fullview-reโ€ฆ #CX #ProductUpdate #SaaS
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Daniel Bakh retweeted
Since making mistakes it's a known unknown, you'd better ship & course correct fast.
14 Apr 2020
Mere rate of shipping new features is a surprisingly accurate predictor of startup success. In this domain, at least, slowness is way more likely to be due to inability than prudence. The startups that do things slowly don't do them any better. Just slower.
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Daniel Bakh retweeted
24 May 2022
"Don't hope for a life without problems. There's no such thing. Instead, hope for a life full of good problems." - Disappointment Panda
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Daniel Bakh retweeted
18 May 2022
New #CXTalks episode just dropped! @danielbakh (Fullview CEO) and @anoushkavaswani (a partner at @lightspeedvp ) sat down to discuss #CX, #customersupport, and broader trends in the #b2b #SaaS market. Link to full interview ๐Ÿ‘‡ fullview.io/blog/cx-talks-wiโ€ฆ
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Daniel Bakh retweeted
1/3 I and @anradu are proud to share @lightspeedvp is leading @FullviewHQโ€™s seed round. @danielbakh and @dorin_tarau are revolutionizing customer support and: ๐Ÿ‘จโ€๐Ÿ’ปDelivering a seamless experience โฒ๏ธImproving time to resolution ๐ŸŒ‰Bridging the gap between support and product teams
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We just raised $7.5M in seed funding led by @lightspeedvp / @anoushkavaswani ๐ŸŽ‰ We started only 10 months ago, raised $10M, built an amazing team and a great product. We're just getting started on the the way to build a world class product to re-design customer support ๐Ÿ™Œ
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A big day for us at Fullview!
4 May 2022
You asked for one-click calls and a better dashboard, so we got to work ๐Ÿƒ Fullview's new #API integration is here, which means you can start calls with one click, see which of your users is online, idle or offline, and offer a superior customer support experience ๐Ÿ‘ #CSAT
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It's time to rethink how we do customer support in SaaS ๐Ÿ’ช My awesome co-founder @dorin_tarau breaks down the meaning behind Customer Support 3.0, and what it means for modern support teams:
Customer Support 3.0 is here ๐Ÿš€ Time flies and we have just a couple of weeks left until Fullview will be launched in beta ๐Ÿ”ฅ This is what you can expect to see in @FullviewHQ ๐Ÿ‘‡๐Ÿงต
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What a privilege it is to be a second generation immigrant. We get to care about finding purpose, fulfillment, meaning. Our parents came here and figured out how to survive. The GOAT "Zero to One" story.
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