Best part of #PegaWorld? The Innovation Hub getting hands-on with @pega Infinity Studio, building my own blueprint. Innovation hits different when you're the one creating it. #PegaWorld26 #PegaPartner

Look at the logo behind Alan Trefler… "Token Co$t" with a line through it. For me, that was one of the biggest announcements at #PegaWorld yesterday. For the first time, an enterprise software company is offering agentic AI with zero token charges. Clients pay a flat price per completed case, per outcome, rather than per token. Things like a claim processed, a customer request resolved, or an employee onboarded. Honestly, I did not see this coming. I assumed the change to the token model would come from a startup, not from one of the most established players in the industry. So the obvious question is, how can @Pegasystems afford to do that? @Alan Trefler explained it with a kitchen. A great restaurant does not redesign the menu with every order. The chef perfects the recipe once in the test kitchen, the team follows it, and the result is the same dish at predictable cost, every time. That is when it clicked for me. Most enterprises are running AI the opposite way. Every customer interaction triggers a new reasoning loop, and the model rethinks the answer to a question it has already answered a thousand times. That is where the token bill explodes. And here is the part that struck me most. The shift is not only about cost. It is also about who carries the risk. When you pay per token, every inefficiency in the architecture lands on your invoice. When you pay per outcome, the vendor has to make the architecture efficient, or they lose money. The incentive flips. This may quietly reshape enterprise AI procurement over the next 18 months. Pricing AI by activity will start to look like paying for dial-up by the minute. What part of your AI stack is still billed by the meter? #PegaPartner #AgenticAI #AIReadiness #EnterpriseAI #FutureOfWork

At #PegaWorld, the future of customer engagement looks a lot like a team sport for AI agents. Plan. Build. Approve. Deploy. Conversation agents, marketing agents, creative agents, data science agents, performance agents, compliance agents… all working together in a coordinated workflow rather than as standalone tools. Also Don’s cape may have gotten the biggest reaction in the room. 🦸‍♂️😂 #PegaWorld #AIAgents #CustomerEngagement #MarTech #CX #EnterpriseAI #pegapartner

"Rent a Human"...a platform where AI can hire a human to do the jobs AI can't physically accomplish. @Pega's Rob Walker walks through his own history on the #PegaWorld stage discussing AI evolution from reality to absurd. Today...we have rent a human.

Day 2 PegaWorld keynote: Wells Fargo (Marcia Osborne Giles Richardson) on building next-best-conversation at scale. The number that matters: 6 BILLION decisions a month, each made in under 250ms. Their 3 act play: → Market safely (control before sophistication) → Decision in real time (one shared audience, one engine) → Let AI close the content gap (3x3x3 explosion) Best line: if your system is a black box, you’ve already lost. #pegaworld #pegapartner @pega @WellsFargo

Keynote day 2 @pega #pegaworld #pegapartner

"We've seen this movie, but people seem stunned when suddenly, the dealers began wanting you to pay for the tokens. " @AlanTrefler @pega on what happens after you get a taste.

You can’t unit-test a probability. @Pega’s testing framework for agents at #PegaWorld runs two tracks at once: an LLM judge scoring the fuzzy behaviors, deterministic rules verifying tool calls and step accuracy, with toxicity, bias and safety checked across both #pegapartner

Equinix Fabric Intelligence: Smarter Interconnection for the AI Era x.com/i/broadcasts/1RKjppdwB…

You run your business on Salesforce. But where does work actually happen? Where your people are. Slack closes the gap between your CRM, your apps, and the conversations, decisions, and context that drive real business impact. And it's easier than ever for @Salesforce customers to get started. Today we're sharing three announcements, all driving one fundamental shift in how work gets done: 🔹 New Salesforce orgs come with a Slack free workspace, ready to use. 🔹 Slackbot just got a whole lot more powerful. 🔹 The new Today view prioritizes your work, cutting through the noise to help you focus. Get started: sforce.co/49iNkO7

My first book signing for my very first book - pinch me 💕🙌🏼⭐️ thank you @_odsc

I finally met @SlackHQ Slackbot mascot !!! So much fun at #AgentforceTour #SalesforcePartner @salesforce

Sometimes I can’t believe this is my job. #qlikconnect @qlik - thank you for hosting us last week!!

I love seeing this logo at #qlikconnect @qlik thank you for bringing me back as a media partner!!!

Great advice from @MikeCapone @qlik thank you @KatieLinendoll for being the best host ever!!! #qlikconnect

#qlikconnect @qlik @sadiestlawrence

What a way to open #QlikConnect. From @MikeCapone, Drew Clarke and the team to @UPS , Ray Wang, Ingersoll Rand, and @SiemensHealth, the theme was unmistakable: moving customers beyond AI hype and toward practical value, grounded in context, trust, and freedom. Thank you, @datacated_, for your closing thoughts. See you on the show floor, see you online, and we’ll be back tomorrow at 8:15am ET for the next #QlikConnect livestream and it's all about customers and partners.

Probably the most visually stunning keynote summary I’ve ever seen. ✨📊 #QlikConnect #QlikDaredevil @qlik

#qlikconnect 2026 BE DIFFERENT!!!

Hockey at #qlikconnect 2026