South African-born, ATX-dwelling, UK citizen. CEO & Founder @ Shep (sheptravel.com). BTN "Innovator You Should Know." Podcaster. Writer. Dad. Ex-Dunker.
SXSW is a month away! I’ve been going for 20 years and have attended all the parties, planned the biggest events and the smallest curated dinners, launched products, had a tradeshow booth, and figured out how to get on every guest list. Ask me anything…
I typically don't rant here but I've had THE worst experience at @OliverCabell. I'm at a loss on how to get my wife the shoes I bought her for Christmas!
Shipping delays, missing inventory, customs fuck ups, their returns dept. losing packages, & contradictory customer service.
1) Value: is what they get
2) Price: is what they pay
3) Cost: is what it costs you
Great business: 1 > 2 > 3
Most businesses: 2 > 1 > 3
Bad software startups: 3 > 2 > 1 😂
I can’t believe how bad the experience of buying shoes at @OliverCabell has been… Ordered on Dec 15 with 3 days shipping for my wife’s X-mas present. After repeatedly f#cking up, they say it’ll be some time in March! & I can’t even get a full refund if I wanted one!